Enterprise Infrastructure Service Delivery Program Manager

DMI

20h • Remote

About The Position

DMI is seeking an experienced and results-driven Enterprise Infrastructure Service Delivery Program Manager to lead large-scale, mission-critical infrastructure operations supporting more than 6,000 end users across multiple locations.
This is a senior leadership role responsible for overseeing enterprise data centers, servers, storage, networking, and disaster recovery operations while ensuring high-performing service delivery across a complex, distributed environment.
The Enterprise Infrastructure Service Delivery Program Manager provides executive oversight and day-to-day leadership for enterprise infrastructure operations. This role is responsible for ensuring SLA performance, managing large technical teams, driving operational excellence, and aligning infrastructure capabilities with program objectives.
Reporting directly to the Senior Program Manager, this leader will determine resource requirements, guide infrastructure strategy, and oversee service delivery across multiple mission-critical programs.

Requirements

• Minimum 8 years of related management experience with emphasis on Data Centers, Servers, Storage, and Network programs and/or projects
• Experience managing mission-critical infrastructure programs and IT systems implementations
• Minimum 5 years managing programs with 100+ personnel
• Experience delivering enterprise infrastructure services across multi-site environments
• Demonstrated program management and service delivery leadership capabilities
• Bachelor’s degree from an accredited institution or equivalent professional experience.
• Successful completion of a Public Trust background investigation and/or ability to obtain Public Trust clearance
• Must be a U.S. Citizen

Nice To Haves

• PMP (Project Management Professional) certification
• ITIL Expert or ITIL Strategic Leader certification
• Experience managing large federal IT infrastructure contracts
• Strong leadership and strategic planning capabilities
• Excellent stakeholder management and executive communication skills
• Experience supporting complex multi-site infrastructure environments

Responsibilities

• Provide day-to-day leadership and accountability for enterprise infrastructure operations
• Oversee Network Engineering, Network Operations Center (NOC), Servers and Storage, and Disaster Recovery teams
• Ensure SLA performance is achieved, analyzed, and reported to leadership
• Manage large-scale infrastructure teams delivering enterprise support services
• Determine and acquire staffing and resource requirements to support assigned scope
• Oversee IT systems implementation and solution development initiatives
• Coordinate across multiple infrastructure disciplines and stakeholder groups
• Manage escalations and resolve complex infrastructure issues
• Drive continuous improvement, service optimization, and operational excellence initiatives
• Provide leadership, mentorship, and direction to infrastructure management staff

Benefits

• Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior