Enterprise Infrastructure Mgr (Capacity Management Architect)

PNC Bank • Pittsburgh, PA

2d • $80,000 - $198,375 • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Enterprise Infrastructure Manager within PNC's Technology organization, you will be based in Pittsburgh, PA or Strongsville, OH or Dallas, TX or Birmingham, AL or Phoenix, AZ Capacity Management Architect Job Description: Successful infrastructure architects are individual contributors who seek to continuously improve the quality and reliability of IT infrastructure. They are experts in all aspects of infrastructure design and architecture and have extensive understanding of related areas such as network, application, and platform architecture. They are progressive thinkers, effective written and verbal communicators, and can influence and drive direction for engineering teams. As necessary, they provide documentation and training to enable engineers and implementors. Contributes and assists in developing the organization's technology architecture and plays a leading role in the vision and development of the company's future technology strategy. Has a comprehensive grasp on Supply and Demand concepts including reclaim efforts, utilization, allocation and metrics across all infrastructure categories. (Converged, OCP, Bare metal Object, NAS, SAN) Creates and documents Enterprise Supply and Demand views and ensures that comprehensive forecasting and reclaim efforts support that view are made in accordance with established standards, patterns, policies, procedures, and software licensing agreements. Robust knowledge of Archer, and RAU management, Regulatory metrics and Level one reporting across major areas (Computational Supply and demand, Network, Datacenter, Converged, OCP, Storage platforms). Contributes and assists in interpreting technology requirements and develops scalable demand models to support forecasted business demand. Coordinates across all platforms yearly forecast needs to that respective platforms can make adequate purchased and planning. Develops internal standards and appropriate design artifacts that align with long-term business strategies, and tracks supply and demand against current technology and practices. Reviews and advises current and future design standards for infrastructure system builds; provides input on risk, scalability, operational/cost efficiency, quality, and impact on the enterprise charge back model provided to Finance. Researches, identifies, and tests API integration to 400+ data sources; performs proof of concepts of new technologies to leverage integration possibilities to the data warehouse. Creates roadmaps and strategies for progressing the scope of the data warehouse to reflect changing in platforms of technologies. Provides leadership, technology guidance, and mentorship within the IT organization and across all LOBs. Creates and Participates in the training and support of engineering and operations groups. Consults with internal LOBs and vendors to evaluate new products and technologies impacts. Job Description Delivers products/services in alignment with business needs and objectives. Responsible for multiple teams or departments within the Enterprise Infrastructure function. Contributes to infrastructure planning, development strategies/initiatives and product lifecycle/service orientation; determines current and future enterprise infrastructure needs. Oversees portfolio/program/project management responsibilities. Directs financial management and risk management capabilities. Contributes to stable and secure environment, incident management, product health/patching, and the asset management lifecycle. May communicate with vendors, suppliers and executive management to ensure availability of infrastructure technologies and support. Implements best practices for technology architecture and management. Directs, motivates, develops and oversees the performance of the management team and key staff. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values - Role models our values with transparency and courage. Enable Change - Takes action to drive change and innovation that will transform our business. Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Requirements

• Multiple years of experience working in an enterprise IT infrastructure organization.
• Tableau, Data management, ETL, SQL, Excel/Pivots.
• Expertise in enterprise infrastructure design, including public cloud, networking, Windows/Linux operating system environments, storage area networks, converged, OCP and other related infrastructure components.
• Thorough grasp of virtualization technologies and related concepts, such as storage, compute, network virtualization, HCI, IaaS, container orchestration, automation, and resource planning.
• Experience designing and building cloud environments using AWS or Azure.
• Experience with disaster recovery planning.
• Familiarity with modern software development and DevOps concepts, workflow management, site reliability, continuous delivery and integration, microservices, RESTful APIs, and common application infrastructure patterns.
• Experience with automation and scripting using tools such as SQL, Data warehousing and ETL.
• Ability to work well and also challenge in both a team setting and independently to meet business objectives.
• Ability to conceptualize, formulate, and present complex solutions to a wide audience.
• Excellent written and oral communication skills as well as a superior attention to data and reporting accuracy.
• Excellent documentation skills, including experience creating and maintaining and RAU, Policies and procedures.
• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.

Nice To Haves

• Capacity Management
• Data Management
• Enterprise IT Infrastructure
• ETL (Extract Transform Load) Testing
• Information Security
• IT Architecture
• Network Administration
• Network Support
• Software Testing
• System Administration

Responsibilities

• Contributes and assists in developing the organization's technology architecture and plays a leading role in the vision and development of the company's future technology strategy.
• Has a comprehensive grasp on Supply and Demand concepts including reclaim efforts, utilization, allocation and metrics across all infrastructure categories. (Converged, OCP, Bare metal Object, NAS, SAN)
• Creates and documents Enterprise Supply and Demand views and ensures that comprehensive forecasting and reclaim efforts support that view are made in accordance with established standards, patterns, policies, procedures, and software licensing agreements.
• Robust knowledge of Archer, and RAU management, Regulatory metrics and Level one reporting across major areas (Computational Supply and demand, Network, Datacenter, Converged, OCP, Storage platforms).
• Contributes and assists in interpreting technology requirements and develops scalable demand models to support forecasted business demand.
• Coordinates across all platforms yearly forecast needs to that respective platforms can make adequate purchased and planning.
• Develops internal standards and appropriate design artifacts that align with long-term business strategies, and tracks supply and demand against current technology and practices.
• Reviews and advises current and future design standards for infrastructure system builds; provides input on risk, scalability, operational/cost efficiency, quality, and impact on the enterprise charge back model provided to Finance.
• Researches, identifies, and tests API integration to 400+ data sources; performs proof of concepts of new technologies to leverage integration possibilities to the data warehouse.
• Creates roadmaps and strategies for progressing the scope of the data warehouse to reflect changing in platforms of technologies.
• Provides leadership, technology guidance, and mentorship within the IT organization and across all LOBs.
• Creates and Participates in the training and support of engineering and operations groups.
• Consults with internal LOBs and vendors to evaluate new products and technologies impacts.
• Delivers products/services in alignment with business needs and objectives.
• Responsible for multiple teams or departments within the Enterprise Infrastructure function.
• Contributes to infrastructure planning, development strategies/initiatives and product lifecycle/service orientation; determines current and future enterprise infrastructure needs.
• Oversees portfolio/program/project management responsibilities.
• Directs financial management and risk management capabilities.
• Contributes to stable and secure environment, incident management, product health/patching, and the asset management lifecycle.
• May communicate with vendors, suppliers and executive management to ensure availability of infrastructure technologies and support.
• Implements best practices for technology architecture and management.
• Directs, motivates, develops and oversees the performance of the management team and key staff.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

What This Job Offers

• Job Type: Full-time
• Career Level: Manager