The Enterprise Information Technology Service Management (EITSM) Engineer is an on-site position located at Joint Base Langley - Eustis AFB, VA. EITSM provides high availability, reliability, and performance capable of supporting over 850,000 customers with accounts on Non-Secure Internet Protocol Router (NIPR) and Secure Internet Protocol Router (SIPR) environments. The EITSM architecture is a three (3)-tiered architecture: a web tier, an application tier, and a database tier. The primary and backup sites are at Langley AFB & Peterson SFB with monitoring and management capabilities located at Scott AFB. EITSM is utilized to provide incident management, change management, problem management, asset management, service request management, service level management, knowledge management, and analytics. The primary role for this position is to support the EITSM capabilities at Langley AFB. The EITSM engineer will provide on-site and remote engineering and integration services for the architecture and integration of products to include system architecture, solution design, performance audits, system reviews, documentation, and data migration. Other duties include performing site audits and technical account management such as managing third parties, providing technical assistance and mentoring as directed, as well as providing cybersecurity recommendations in support of ATO within the RMF system.