Enterprise Improvement Advisor (Population Health)

Children’s Hospital of Philadelphia • Philadelphia, PA

326d

About The Position

The Quality Improvement Advisor (IA) possesses an intermediate level skill set and knowledge in the science and methods of Process/ Quality improvement. The IA promotes organizational transformation by advising on the planning and execution of improvement efforts throughout the organization through the application of a standard framework for managing improvement projects and acts as a consultant on improvement science and data driven decision making. The IA is capable of assisting less experienced team members.

Requirements

• Bachelor's Degree Required.
• At least three (3) years Professional experience Required.
• Experience facilitating teams that cross multiple departments and functions Required.
• History of working effectively in situations where there is a need to demonstrate leadership skills to achieve the expected results Required.
• Project management experience Required.
• At least one (1) year Experience in a role where there is active use of quality concepts, tools and methods with a focus on healthcare Required.

Nice To Haves

• Master's Degree Preferred.
• At least three (3) years in a role where there is active use of quality concepts, tools and methods with a focus on healthcare Preferred.
• Certified Manager of Quality (CQM) - American Society for Quality Control (ASQ) - upon hire - Preferred.
• Certified Professional in Healthcare Quality (CPHQ) - National Association for Healthcare Quality - upon hire - Preferred.
• Six Sigma in Healthcare Certification - American Society for Quality Control (ASQ) - upon hire - Preferred.

Responsibilities

• Promotes organizational transformation by advising on the planning and execution of improvement efforts throughout the organization.
• Applies the CHOP Improvement Framework for managing improvement projects.
• Exhibits an understanding of different types of organizational problems and can identify and apply appropriate tools.
• Assists clinicians, clinical leaders and administrators to manage and understand improvement measures, performance dashboards and score cards and to use data analysis to drive fact-based decision making.
• Uses basic statistical concepts, tools and techniques in improvement work.
• Works in a variety of clinical/business settings to orchestrate effective individual and organizational effectiveness.
• Effectively engages employees in an open dialogue and other activities to address resistance and build commitment to change.
• Develops communications strategies to support change.
• Builds and facilitates improvement teams with clearly defined roles and responsibilities.
• Manages dysfunctional team behaviors when observed.
• Steers teams to use data driven decisions and choose best solution for project goal.
• Participates in formal and just in time training on CHOP Improvement Framework and tools to clinicians, clinical leaders and administrators.
• Provides coaching and consultation on the use of a standardized approach to improvement work.
• Supports regulatory and accreditation activities, including participation in Joint Commission and Department of Health surveys and accreditation readiness.
• Acts as an organizational patient safety champion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree