Enterprise Implementation Consultant

MaintainX-posted 7 months ago
Full-time • Senior
Raleigh, NC
251-500 employees
Publishing Industries
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MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 10,000+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell. We are currently looking for an Implementation Consultant to join our team at our office in Raleigh, Montreal or Toronto.

  • Lead customer interactions, communications, and identifying ways to get the most value out of the product.
  • Travel to customer sites for on-site MaintainX implementation engagements.
  • Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end-user satisfaction.
  • Collaborate with software developers and engineers about requirements for API integration, data conversion, and business logic.
  • Deliver formal training to client project team members and/or end-users.
  • Provide knowledge transfer to internal team members throughout the onboarding process.
  • Provide support by demonstrating knowledge of products, services, and best practices.
  • Track and communicate client issues and proactively troubleshoot and resolve problems.
  • Manage multiple accounts, deadlines, and milestones.
  • Demonstrate industry knowledge and expertise through advice and recommendations and ability to communicate about client's maintenance, operations, and management needs.
  • Collaborate with internal colleagues on product, marketing, sales, account management, and other initiatives.
  • 7+ years of relevant experience in one or more of the following: software implementation, customer onboarding, application engineer, business consulting, maintenance, reliability, operations, engineering, and/or construction.
  • Proven experience in on-site large SaaS implementation projects.
  • BEng degree or equivalent years of experience.
  • Experience in manufacturing, industrial, maintenance, or similar space is a benefit.
  • Excellent communication, presentation, facilitation, time management, and interpersonal skills.
  • Excellent client relationship skills and ability to manage client expectations.
  • Experience working with clients at multiple levels within the organization.
  • Understanding of business requirements definition, review of functional specifications, user training, and deployment.
  • Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction.
  • Savvy with technology and capacity to become an expert in our software in a short period of time.
  • Self-starter comfortable working with minimal oversight and tight deadlines.
  • Membership in one or more professional organizations and/or professional certifications related to this role is a plus.
  • Ability to learn the MaintainX product within 30 days to advise customers.
  • Competitive salary and meaningful equity opportunities.
  • Healthcare, dental, and vision coverage.
  • 401(k) / RRSP enrollment program.
  • Take what you need PTO.
  • A Work Culture where you'll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
  • We believe in meritocracy, where ideas and effort are publicly celebrated.
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