Enterprise Implementation Consultant

Samsara • Dallas, TX

4d • Onsite

About The Position

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. About the role: Samsara's Enterprise Customer Success team advises and guides our largest customers, ensuring they adopt Samsara and continuously gain business value from our products. We are the trusted point of contact for Samsara's strategic customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal. In this role, you will be part of our Implementation team, responsible for helping Enterprise customers deploy and adopt our IoT solutions for their fleet and industrial assets. Picking up where our sales teams leave off, you will own the customer relationship and ensure a successful deployment of Samsara's solution. Your customers span the entire range of businesses that power our economy, including trucking and transportation, food and beverage, passenger transit, utilities, school buses, and many others. All the while building relationships with the customer, helping them learn our system, and overall ensuring a successful customer relationship. Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a fast-growing company from within. This role requires exceptional customer-facing communication skills, the ability to understand a customer's business quickly, and comfort in explaining technology products to both executives and day-to-day users. This position is open to candidates residing in the Fort Worth, TX metro area and will require full-time onsite presence at a local customer location. You should apply if: You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster. You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable. You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team. You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

Requirements

• 4+ years of experience in a transportation or fleet management role. DOT compliance experience preferred
• This is a demanding position with high internal visibility that requires strong priority management and high emotional intelligence
• Experience supporting or working with technical products and software
• Solutions-oriented with strong problem- solving & project management skills
• Excellent consultative skills with experience in end-to-end system implementations
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
• Diplomacy, tact, and poise under pressure when working through customer issues
• Bachelor's degree from a 4-year institution

Nice To Haves

• Strong bias for action, the ability to think big, with insistence on high standards
• Experience serving a large and complex customer base in B2B SaaS

Responsibilities

• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Represent Samsara in internal customer meetings to address daily operational blockers
• Coordinate actively between the customer's internal teams to maintain project momentum outside of formal status calls
• Manage driver and vehicle profiles (adding/removing users, updating cost centers), annotate unassigned drive miles, and handle general system improvements
• Ensure the back-end system functions correctly, including auto-notifications for repeat offenders and escalations
• Ensure regulatory compliance (e.g., geofencing), providing required reports and predictive analytics, and ensuring behavioral scorecard and progressive accountability systems are working correctly
• Manage the "Unassigned Driving" queue by investigating root causes (e.g., forgotten logouts) and queuing corrections for client approval
• Manually audit vehicle and driver profiles to ensure Samsara data matches the system of record until automation is fully implemented
• Execute ad-hoc report requests to provide leadership with immediate high-level visibility
• Build and maintain drill-down reports for specific regions or divisions using Samsara's Advanced Custom Reports (ACR) module
• Proactively monitor for power disconnects, camera obstructions, and overdue check-ins
• Assist drivers with ELD entries, answering Hours of Service (HOS) questions (e.g., Personal Conveyance, Yard Moves), explaining violations, and troubleshooting mobile app issues
• Act as the Tier 2 subject matter expert for complex Hours of Service (HOS) questions that field supervisors cannot resolve
• Monitor the event "Closeout" process to ensure supervisors are correctly documenting disciplinary actions and notes before closing events
• Build bespoke Web-Based Training (WBT) modules, including executive kick-off videos
• Host bi-weekly open calls (e.g., Tuesdays 9-10 AM) to answer ad-hoc questions from field drivers and managers
• Maintain accurate device inventory tracking, track RMA status and spare hardware inventory
• Champion, role model, and embed Samsara's cultural values (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team) as we scale globally and across new offices

Benefits

• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more.
• Take a look at our Benefits site to learn more.
• Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities.
• At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams.
• Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements.
• Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level