Enterprise Implementation Consultant, Financial Saas

Brex • Salt Lake City, UT

76d • $128,800 - $161,000

About The Position

Implementation transforms new customers into power users. We lead the onboarding experience for companies adopting Brex Empower, helping them shift from outdated processes to a modern, employee-first approach. It's a role that blends customer empathy, project management, technical expertise, process design, and change management. We take personal ownership of our customers' long-term success, and we set customers up thoroughly so they can be with 'Brex for life'. As strategic advisors, we build trust, drive solutions with tenacity, deliver results fast, and work cross-functionally to make adoption seamless for customers.

Requirements

• Deep expertise in the Travel & Expense (T&E) industry is required, with at least 3+ years of hands-on domain experience.
• A strong professional background with 4+ years in a customer-facing role (preferably in a SaaS or consulting environment).
• 4+ years of global project management or consulting experience.
• A knack for leading complex customer engagements.
• Exceptional communication and problem-solving skills.
• A proven track record of building customer-centric processes.

Nice To Haves

• Hands-on implementation experience with Financial, Expense Management, or ERP software.
• Additional domain expertise in General Ledger, Accounts Payable, Accounts Receivable, Billing, Procurement, or Corporate Card Program Management.

Responsibilities

• Lead and project manage end-to-end global enterprise implementations and launches.
• Serve as a strategic consultant by working closely with customers to discover their business needs.
• Drive customer success and adoption by developing strategies to ramp up spending activity.
• Manage and cultivate customer relationships by building multi-threaded connections.
• Act as a key cross-functional partner within the Brex account team.
• Influence product development by adapting quickly to product changes.
• Build and execute a prioritization strategy for managing multiple high-touch customer relationships effectively.

Benefits

• Up to four weeks per year of fully remote work.
• Hybrid work environment with a minimum of two coordinated days in the office per week.

What This Job Offers

• Industry: Credit Intermediation and Related Activities