Enterprise Epic Training Spec I - Ambulatory | Medical Informatics | Full-Time

University of Florida-posted 7 months ago
Full-time • Entry Level
Saint Augustine, FL
Educational Services
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The Enterprise Epic Training Specialist I, relating to their supported application(s) and for all UF Health locations, participates in new and ongoing training projects; provides efficient and effective Epic training and education for upgrades, new projects, new users, and ongoing support and education; and collaborates with Principal and Certified Trainers, Super Users, and end-users. The Training Specialist must have a working understanding of Epic system functionality and/or departmental work flows as they relate to the supported Epic application(s). The Training Specialist must have strong planning, communication, and relationship skills and maintain a flexible schedule to meet customer needs. The Training Specialist primarily supports one service area/location, however, may be required to support the application(s) at any UF Health location based on need and as assigned by their manager.

  • Participates in new projects at an enterprise or service area level as required.
  • Provides EPIC training and education for new users and ongoing support throughout the enterprise or service area level as required.
  • Works with and provides feedback to its epic clinical and business analyst teams, super users, end-users, principal, certified, and credentialed trainers, and clinical coordinators to review and improve training environments and curriculum.
  • Acts as a liaison and advocate for end-users.
  • Foster a friendly and inclusive training environment where everyone feels comfortable asking questions and interacting with each other.
  • Adapt training methods to accommodate diverse learning styles and preferences, ensuring that all trainees have the opportunity to grasp Epic functionalities effectively.
  • Develop and nurture positive relationships with trainees and stakeholders, facilitating open communication channels and soliciting feedback to continuously enhance training experiences and outcomes.
  • Provides ongoing end-user support for Epic system, to include responding to help desk tickets forwarded to the Training Dept. and responding to email inquiries, phone calls and pages from end-users regarding workflows, processes, and procedures on a daily basis.
  • Performs all other duties as assigned by management within job scope.
  • Associate's Degree is required.
  • 1 year of experience in adult education, EMR workflows, or hospitals is required.
  • Epic Credentialed Trainer status in supported application within 6 months of hire or transfer into the position.
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