Enterprise Customer Success (remote)

Broadridge Financial Solutions • New York, NY

231d • $90,000 - $95,000 • Remote

About The Position

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. The Enterprise Client Success Rep ensures that the business value received from our customer's investment with us is continually nurtured and grown by serving as a primary point of contact for the day-to-day needs of the customer from a post-sales perspective. They have a core competency in serving as a business partner and trusted advisor to customers where they are passionate about leveraging technology and customer-centric focus to deliver measured business value and in turn, drive solution adoption and ultimate customer renewal and retention. This is a remote role where you will work off-site. Travel is limited and generally used for team learning and collaboration meetings.

Requirements

• Bachelor's degree or equivalent experience preferred.
• 4+ years of demonstrated Customer Success or Account Management experience in a high-growth SaaS environment, preferably with large Enterprise customers.
• Direct experience working in Financial Services, Fintech, or Marketing.
• Strong business acumen and a proven track record for providing strategic advice to customers and building sustainable customer relationships.
• Exceptional communication and interpersonal skills.
• Highly organized with excellent oral and written communication skills.
• High level of enthusiasm, initiative, commitment, and professionalism.
• Ability to engage with all levels in an organization.
• Strong client interfacing and client relationship building.
• Strong to Advanced Microsoft Excel and PowerPoint skills.
• Ability to manage time effectively, multitask and prioritize.
• Strong problem-solving and analytical skills.
• Must have reliable internet connection and ability to work well independently.

Responsibilities

• Serve as the primary point of contact and trusted partner for Broadridge Advisor Solutions Enterprise clients at the home office level.
• Triage client escalations and issues with speed and urgency, in accordance with SLAs, orchestrating resources across the company as appropriate.
• Become a Subject Matter Expert of our Platforms, Products and Services, and be able to articulate the value to our clients.
• Manage client engagements in order to provide an exceptional experience and program.
• Develop and nurture exceptional relationships with clients.
• Proactively identify unmet client needs and solution to address with quality.
• Collaborate with clients to achieve specific data and analytic business objectives.
• Monitor product solution usage in a customer environment.
• Drive customer outcomes, adoption, and continue to the overall client experience.
• Gather feedback from clients for continual process, service, and product improvements.
• Promote training and education to ensure successful customer onboarding and readiness.
• Manage and optimize new client onboarding and ongoing program management.

Benefits

• Salary range $90,000.00- $95,000.00.
• Bonus Eligible.
• Access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree