Enterprise Customer Success Manager

Mintlify • San Francisco, CA

92d

About The Position

This is an enterprise customer-facing role focused on strategic relationship management and retention. You'll own our highest-value enterprise accounts, building systematic processes to drive adoption, retention, and a great customer experience while establishing yourself as a trusted advisor to some of the world's leading technology companies. This role requires strong relationship-building skills, commercial acumen, and experience managing complex enterprise stakeholder relationships. You'll be responsible for transforming reactive account management into proactive strategic partnerships that drive measurable business outcomes.

Requirements

• Experience in customer-facing technical roles and managing Enterprise customers
• Strong communication skills with the ability to explain technical concepts clearly
• Strong eye for design and attention to detail
• Experience with web development (HTML, CSS, JavaScript)
• Familiarity with Git workflows and version control concepts
• Understanding of API documentation and technical writing principles
• Experience working with customer data across multiple platforms
• Comfortable with product analytics tools
• Ability to create automation workflows across customer success tools

Nice To Haves

• 5+ years in Customer Success or Technical Account Management
• Background in developer tooling, API products, or technical documentation
• Comfortable with prompt engineering and experience with AI/ML applications

Responsibilities

• Own and manage enterprise customer portfolio
• Establish regular touch points and quarterly business reviews with key stakeholders
• Build relationships with leadership and technical decision-makers
• Create comprehensive account mapping across multiple functions and product teams
• Drive cross-functional adoption and strategic initiatives
• Identify and develop growth opportunities based on product usage and business needs
• Partner with sales team on account planning and expansion opportunity development
• Implement proactive retention strategies and early warning systems for at-risk accounts
• Create processes for enterprise onboarding, adoption, renewal, and expansion
• Own customer health scoring and success measurement
• Build customer advocacy programs
• Work with Product team to translate feedback into product requirements
• Collaborate with Support on technical issue resolution
• Partner with Marketing on customer advocacy, testimonials, and thought leadership
• Align with Sales on seamless account management and growth strategies

Benefits

• Competitive compensation and equity
• Free Ubers
• 20 days paid time off every year
• Health, dental, vision
• 401k or RRSP
• Free lunch and dinners
• $420/mo. wellness stipend
• Annual team offsite

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level