As the Enterprise CSM, you will partner with internal teams and customers to drive a successful launch, own the customer and feature adoption, and manage the long-term relationship by becoming their trusted Tekmetric advisor. You will work with executive stakeholders and customer champions to drive business results for our customers. Build and cultivate consultative customer relationships with business stakeholders and implementation teams to ensure strong product usage and adoption of new product capabilities by customers. Track and monitor all customer issues and requests through resolution, ensuring customers are updated regularly. Effectively represent your customers in driving product development for new integrations and features. Work effectively with teams across Tekmetric on customer feedback, issues, and requests. Build training materials, conduct training and enablement sessions for customer champions, trainers, and end users. Build and maintain success plans among key stakeholders within Tekmetric and at the customer end. Run and maintain regular cadence calls and Executive Business Reviews (EBR’s) with customers. Assist in building processes and assets that enable Tekmetric to scale the Customer Success organization.