Enterprise Customer Success Manager

Jobgether

2d

About The Position

This role provides the opportunity to drive enterprise-wide adoption of a leading AI governance platform, helping organizations achieve measurable value from their technology investments. You will serve as the primary customer advocate, leading onboarding, training, and project management while aligning platform capabilities to each client’s strategic objectives. Success in this position requires building strong relationships with executive stakeholders, coordinating cross-functional teams, and defining success plans that support long-term growth and platform adoption. You will be instrumental in ensuring customer satisfaction, retention, and expansion while delivering impactful business outcomes. The position suits a collaborative, proactive professional who thrives in a fast-paced, high-growth SaaS environment.

Requirements

• 5+ years of experience in enterprise Customer Success, Account Management, or Implementation roles within B2B SaaS environments, managing large accounts.
• Proven ability to lead multiple concurrent projects with strong project management skills.
• Excellent communication skills, capable of articulating complex concepts to technical and non-technical audiences.
• Experience working cross-functionally to align teams and drive customer success.
• Fluency in AI concepts or demonstrated willingness to learn AI technologies and governance frameworks.

Nice To Haves

• experience in a startup environment
• managing Fortune 500 customers
• implementing GRC software
• familiarity with AI governance and compliance standards

Responsibilities

• Lead enterprise-wide adoption initiatives, managing customer projects and coordinating internal resources to ensure timely and successful delivery.
• Oversee all stages of the customer lifecycle, including onboarding, training, support coordination, business reviews, retention, renewals, expansion, and advocacy.
• Develop and execute tailored success plans aligned with customer objectives and governance goals.
• Build deep relationships with customer stakeholders to understand priorities, decision-making dynamics, and drivers of long-term value.
• Serve as the primary point of contact, providing guidance, insights, and problem-solving support for complex adoption challenges.
• Collaborate with internal teams, including Sales, Product, and Engineering, to deliver customer-centric solutions and drive outcomes.

Benefits

• Competitive salary and equity package.
• Comprehensive health, dental, and vision coverage.
• Ergonomic benefits for home and office setups.
• Coworking space support and in-person meetup coordination.
• Unlimited paid time off to encourage work-life balance.
• Generous paid parental leave of up to 12 weeks.
• 401(k) retirement plan for US-based employees.
• Opportunities for professional growth in a remote-first, inclusive, and high-growth environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed