Enterprise Customer Success Manager | Austin, TX | Hybrid

Celeste-posted 3 days ago

Full-time • Mid Level

Hybrid • Austin, TX

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Join a fast-scaling global tech company reshaping how major construction projects are delivered. You’ll help industry leaders adopt next-generation tools and play a key role in driving growth across North America and beyond. As an Enterprise Customer Success Manager you’ll help scale a global platform by driving meaningful, long-term success for enterprise customers.

Serve as a trusted advisor to a portfolio of enterprise customers, helping them achieve measurable outcomes and long-term success.
Own all post-sales activities , driving engagement, product adoption, and customer satisfaction through strategic planning and relationship building.
Build and maintain joint success plans to guide customers through change management, high-value use cases, and broader organizational adoption.
Develop a deep understanding of the platform to advise customers on the most relevant features, workflows, and best practices for their business.
Increase retention by conducting regular check-ins and leading strategic business reviews to ensure alignment on goals, outcomes, and future growth opportunities.
Monitor customer health to identify churn risks early—and proactively design strategies to mitigate them.
Partner with Product and Engineering teams to communicate customer needs, track feature requests, and ensure critical issues are addressed.
Collaborate across the organization, connecting customers with key internal stakeholders to drive advocacy, insights, and continuous improvement of the platform and customer experience.

3+ years of experience in Customer Success or Account Management, ideally within Enterprise SaaS.
Strong understanding of SaaS KPIs , customer lifecycle metrics, and drivers of value and retention.
Skilled in objection handling , conflict resolution, and navigating challenging customer situations with ease.
Highly organized, self-motivated, and committed to doing what’s right for both the customer and the business.
Strong presenter with the ability to design and lead joint success plans , strategic reviews, and executive-facing conversations.
Curious, proactive, and eager to become an expert in a complex product and the broader construction technology ecosystem.
Energized by working in a fast-paced, scaling environment , where ownership, initiative, and impact matter.

Experience in Construction industry (or similar)

Competitive Benefits: including, 100% coverage of employee medical premiums + equity

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Enterprise Customer Success Manager | Austin, TX | Hybrid

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