Enterprise Customer Success Manager (ECSM)

Dental Intelligence Inc.•Pleasant Grove, UT

About The Position

As a Customer Success Manager in the Enterprise segment, your primary focus will be to establish strong executive-level relationships within DSOs, drive customer engagement with Regional Managers and Offices, ensure the health of your portfolio, lead customer escalations, promote product adoption, and surface opportunities for expansion. Your success will be measured by specific key performance indicators including gross retention, successful renewals and pilot expansions.

Requirements

Be a Proactive Problem Solver to Help Drive Outcomes
Be a Passionately Curious and Applied Thinker
Have Excellent and Transparent Communication Skills
Be Data-Driven with a Sense of Urgency
Be a Results Oriented, Team Player
Be a Self-Directed, Self-Starter
Be a Delightful Worker

Responsibilities

Establish Strong Executive Level Relationships
Drive Engagements with Customers - Utilize Salesforce and Gainsight, and Report on Portfolio Performance
Lead the Coordination of Customer Escalation
Driving Product Adoption
Product/Industry Expertise and Curiosity
Surfacing Opportunities to Sales

Benefits

Flexible Time Off + 10 paid holidays
Competitive Medical, Dental & vision offerings, including free medical premiums for employees, with buy up plan options, AND we match your HSA contributions.
Company sponsored Life, Disability & AD&D
Mental Health support programs, Cellphone & Gym membership Discounts
100% Paid Parental Leave
401K Retirement savings plan with company match up to 5.5% + unlimited access to financial advisors.
Tuition Reimbursement program

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