Enterprise Customer Success Manager

Foley • Boston, MA

1d • Remote

About The Position

As an Enterprise Customer Success Manager, you’ll be the strategic partner helping our largest and most complex customers achieve measurable business outcomes through Foley’s compliance and safety solutions. You’ll drive retention, expansion, and value realization by combining deep industry expertise with a consultative, data-driven approach. This is a high-impact role that requires strong relationship management, business acumen, and the ability to influence cross-functionally to ensure customer success and satisfaction.

Requirements

• You have 5–7 years of experience in Customer Success, Account Management, or a related role in a SaaS environment—ideally supporting compliance, logistics, or transportation clients.
• You’re adept at managing enterprise portfolios, driving measurable results, and leading strategic account planning.
• You have a strong understanding of DOT compliance across multiple modalities (FMCSA, PHMSA, etc.) and how it connects to technology adoption and customer workflows.
• You excel at building trust with senior stakeholders across HR, Compliance, Safety, and Procurement.
• You’re data-driven, collaborative, and skilled at translating customer objectives into tangible business outcomes.

Nice To Haves

• You might thrive in this role if you’re proactive, resourceful, and energized by solving complex customer challenges.

Responsibilities

• Lead strategic relationships with a portfolio of enterprise accounts, driving adoption, retention, and growth.
• Develop and execute account plans aligned with customer goals and business outcomes.
• Partner cross-functionally with Sales, Product, Marketing, Implementation, and Support to influence roadmap priorities and deliver an exceptional customer experience.
• Conduct regular executive business reviews to assess progress, demonstrate ROI, and identify expansion opportunities.
• Monitor account health and proactively address risk indicators through targeted engagement and mitigation plans.
• Contribute to scaling initiatives that improve customer success processes, tools, and programs.

Benefits

• Foley offers a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) with company match, paid time off and holidays, wellness programs, and an employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees