Enterprise Customer Success Manager

Overstory•San Francisco, CA

About The Position

The climate crisis is the defining challenge of our time—but it’s also the greatest opportunity for innovation, and a challenge we’re proud to take on. At Overstory, we’re harnessing cutting-edge technology to enable a resilient electrical grid that keeps communities thriving as our world changes. The grid is the backbone of life as we know it. It powers hospitals, keeps food fresh, and ensures communities stay connected. But extreme weather, aging infrastructure, and growing wildfire risks are putting this critical system under pressure. All of this combined makes the electric utility industry the greatest opportunity for tackling climate change. One of the leading causes of catastrophic wildfires and power outages? Trees and brush coming into contact with power lines. That’s where we help. At Overstory, we use AI and advanced satellite imagery to pinpoint and prioritize vegetation risks before they materialize. By giving utilities critical analysis on those risks, we’re helping prevent outages, reduce wildfire risks, and accelerate the transition to a safer, more resilient grid. Our team spans the Americas and Europe, and we work with utility partners across the Americas and beyond. We’re outdoor enthusiasts, musicians, artists, athletes, parents, and adventurers—15 nationalities strong and growing. What unites us is a passion for solving complex problems, a commitment to climate action, and the belief that technology should be a force for good. Join us to help us build a more resilient world together. The role At Overstory, the Enterprise Customer Success Manager is responsible for building deep, strategic relationships with our most important customers - guiding them through delivery seasons, driving organizational change, and expanding and renewing contracts. With a strong grasp of both customer needs and the Overstory platform, your goal is to make our customers measurably successful. Time Zone/Location Requirement: San Francisco Bay Area/ PST

Requirements

You have worked with California-based utilities.
You have a demonstrated track record of driving real outcomes in the utility sector - including measurable operational improvements, successful program rollouts, and organizational change that sticks.
You have experience leading change management efforts within large, complex utility organizations - navigating stakeholders, building buy-in across levels, and turning new technology or processes into lasting workflow adoption.
You have 5+ years of experience in a customer-facing role, with a track record of successfully managing complex projects from start to finish.
Commercial experience that has contributed to business growth - whether in customer success, consulting, or an equivalent role.
Empathy: You are empathetic and build strong relationships. You can easily step into the shoes of customers to understand their perspective, challenges and needs. You want to make our customers successful.
Communication: You are an excellent communicator with non-technical and technical stakeholders from the customer and the Overstory team.
Project management: Strong project management skills, including the ability to plan and coordinate multiple projects at the same time. With your organization skills and ability to set people in motion you bring projects to a successful conclusion.
Commercial thinker: You are commercially savvy and have the ability to drive customer conversion, retention and growth.

Responsibilities

Manage 1-3 of our most strategic accounts in California, serving as their primary point of contact and trusted advisor.
Strengthen and expand relationships with key stakeholders, continuously understanding their evolving needs and what drives success for their organization.
Coordinate with technical teams to ensure feasible planning and on-time, high-quality execution throughout the delivery season.
Drive change management and adoption - working closely with customer teams to embed Overstory into their workflows, build internal champions, and ensure the product delivers lasting value across the organization.
Work closely with the product team to inform the roadmap. Because of your deep proximity to customer needs, you will have a meaningful opportunity to shape how the product evolves.
Identify and execute on expansion opportunities - including upsells and new product adoption - to grow the strategic value of each account.

Benefits

To be part of truly mission-driven work that reduces wildfires, protects earth’s natural resources and helps solve our climate crisis.
Flexible working environment with a lot of autonomy. We build our work days around our lives, not the other way around.
Other benefits like a remote working budget, an educational budget and time to develop new skills.
To be surrounded by an excellent, vibrant, smart team who have each other's back and believe in a culture of openness, tolerance and respect.
Equity and a competitive salary

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