Enterprise Customer Success Manager - REMOTE

Jobgether•New York, NY

2d•Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Enterprise Customer Success Manager. In this role, you will be pivotal in managing relationships with clients, ensuring the successful adoption and optimization of products, and acting as their advocate within the organization. You will engage with multiple clients at various stages of their journey, help unveil the value of our innovative technologies, and contribute to enhancing customer satisfaction and retention. This position places you at the intersection of technology and client service, in a fast-paced environment, emphasizing growth and innovation.

Requirements

5+ years of relevant experience with at least 3 years in a Customer Success Manager role.
Proven ability to manage C-Level relationships with Fortune 100 customers.
Experience managing multiple enterprise accounts ensuring clients have a high CSAT.
Experience with vendor-based anti-fraud or authentication solutions preferred.
Ability to lead strategic discussions and report customer health to executive management.
Experience with Microsoft Office, Google, Gainsight, Salesforce.
Willingness to travel up to 10% is required.
Understanding of call center/data center infrastructure is preferred.
Experience working in the security and/or fraud industry is preferred.

Nice To Haves

Experience with vendor-based anti-fraud or authentication solutions preferred.
Understanding of call center/data center infrastructure is preferred.
Experience working in the security and/or fraud industry is preferred.

Responsibilities

Responsible for the overall business relationship and long-term account retention.
Develop key relationships to become a trusted advisor and earn customer advocacy.
Quantify value realized vs. expected, aligning results with customers.
Define and execute account planning with Account Executives to achieve strategic goals.
Assist customers with operationalizing new product features and quantify customer benefits.
Track renewal events, raise renewal risks, and achieve customer retention.
Identify, quantify impact, and mitigate risks associated with the customer portfolio.
Educate customers on fraud and authentication best practices to achieve best value results.
Promote the company's value and ROI with customer stakeholders.
Maintain high levels of customer satisfaction and nurture client health.

Benefits

Competitive compensation, including equity for all employees.
Unlimited Paid Time Off (PTO).
Company-wide rest days where the entire company rests and recharges.
Generous health and welfare plans including an employer-paid âemployee-onlyâ plan.
Best-in-class Health Savings Account (HSA) employer contribution.
Affordable vision and dental plans for you and your family.
Employer-provided life and disability coverage with additional options.
Paid Parental Leave for all parents, including birth, adoptive & foster parents.
Identity protection through Norton LifeLock.
Recurring monthly Phone and Internet allowance.