Enterprise Customer Success Manager

Ncontracts•Brentwood, TN

6d•$85,000 - $100,000•Remote

About The Position

The Enterprise Customer Success Manager will be managing Enterprise and select Strategic customer relationships, serving as a trusted advisor for their assigned portfolio. This role is focused on driving meaningful business outcomes across all Ncontracts solutions, ultimately ensuring revenue retention and uncovering expansion opportunities. By maintaining a structured cadence of engagement, including executive-level Business Reviews, the Enterprise CSM will collaborate closely with customers to understand their key objectives and support their long-term success.

Requirements

5+ years of proven experience in Customer Success, Account Management, Business Development, or another senior level client-facing role at a SaaS organization
Experience in working with complex, multi-divisional, multi-geographical customers
Experience developing relationships with customer C-Suite
Demonstrated ability to influence and/or affect change
Analytical both quantitatively and qualitatively: must be comfortable with PowerPoint, Excel, Word and willing to learn new programs.
Expert at juggling dozens of competing demands and managing limited time.
Team-oriented and results driven to get things done for our customers.
Proven track record of being a strategic Customer Success Manager
Passionate about building a great company and a great product.
Intellectually curious, adaptable, catalyst
Ideal team player: hungry, humble, smart
Customer focused

Responsibilities

Manage a portfolio of Enterprise & Strategic clients in their post-sales customer journey including kickoff, adoption, renewals, and advocacy.
Drive business process recommendations to accelerate the adoption, retention, expansion, and value achievement while identifying and resolving risk.
Stay on top of evolving product/service offerings for high-touch Enterprise and Strategic level clients.
Work cross-functionally with Product, Sales, Support and others; facilitate conversations to help drive outcomes.
Track & monitor customer base and collaborate with account team on growth and expansion opportunities.
Prepare and deliver Business Reviews effectively and strategically.
Develop an advanced knowledge of our SaaS software solutions and related services.
Develop a generalized understanding of our typical customer’s business and the outcomes they look to achieve with our solutions.
Develop a specific working knowledge of named customer’s business and the outcomes they look to achieve with our solutions.
Develop a working knowledge of the market and environment in which our customers operate.

Benefits

A fun, fast-paced work environment
Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
11 paid holidays
Community and social events to keep you connected and engaged
Mental Health Benefits
Medical, Dental and Vision insurance
Company-paid Group Life Insurance, Short- and Long-Term Disability
Flexible Spending Account & Health Savings Account
Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
Pet Insurance
401 (k) with company match with eligibility on Day 1 of employment
2 Paid Volunteer Time Off Days
And much more!