Enterprise Customer Success Manager

Jobgether

5d • Remote

About The Position

In this role, you will own and lead the post-sales lifecycle for large, strategic enterprise customers using a technically sophisticated platform. You will act as a trusted partner, ensuring customers successfully build, launch, and scale solutions while realizing measurable business value. Working at the intersection of customer success, partnerships, and technology, you will collaborate closely with engineering, product, marketing, and executive stakeholders. The position offers high visibility, direct impact on revenue growth and retention, and the opportunity to influence long-term platform adoption. You will operate in a fast-paced, mission-driven environment that values ownership, collaboration, and continuous improvement. This role is ideal for someone who thrives in complex enterprise relationships and enjoys driving outcomes at scale.

Requirements

• 5 or more years of experience in Enterprise Customer Success, Technical Account Management, or Strategic Partner Success within a B2B SaaS, API, or platform-focused environment
• Strong technical fluency with the ability to discuss software development lifecycles, API integrations, SDKs, and complex data flows
• Proven experience managing channel or platform partnerships where solutions are resold, embedded, or licensed
• Demonstrated ability to drive meaningful business outcomes such as revenue growth, scalability, and operational efficiency for enterprise customers
• Exceptional communication, presentation, and executive stakeholder management skills
• Bachelor’s degree in engineering, science, or a technical discipline

Nice To Haves

• Experience in health technology, digital health, or regulated environments is a plus
• Consulting or services background and advanced degrees are considered an advantage

Responsibilities

• Own and manage the end-to-end post-sales relationship for enterprise platform customers, driving adoption, satisfaction, and long-term success
• Develop and execute post-launch adoption strategies that increase usage and value for customers and their end-users
• Drive renewals, expansion, and upsell opportunities while meeting revenue and retention targets across the assigned portfolio
• Lead executive-level business reviews focused on platform usage, revenue impact, and growth of jointly developed solutions
• Partner closely with customer product and engineering teams, as well as internal solution and success teams, to support integrations and solution delivery
• Enable partners by collaborating with sales, marketing, and channel teams to develop training, enablement materials, and success stories
• Analyze customer performance metrics, present insights clearly, and identify opportunities to expand value and engagement
• Continuously improve customer success processes and share structured customer feedback to inform product and go-to-market strategies

Benefits

• Competitive base salary with on-target earnings and additional performance-based incentives
• Remote-friendly work environment supporting collaboration across multiple U.S. time zones
• Opportunities for in-person collaboration through team offsites, working sessions, and annual company gatherings
• Equity and growth opportunities within a rapidly scaling, mission-driven organization
• A collaborative culture focused on impact, ownership, and professional development
• The chance to work on cutting-edge technology that delivers real-world value at scale.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees