Enterprise Customer Success Manager

SeekOut•Bellevue, WA

2d•$130,000 - $200,000

About The Position

SeekOut is a leader in AI-driven talent optimization, helping organizations recruit, reskill, and redeploy talent with AI-driven solutions. SeekOut transforms how companies build winning teams by empowering organizations to align talent strategy with business strategy via breakthrough agentic AI solutions. Our software and services help companies ensure that they hire the right people and match their talent to the highest-impact roles to drive business success. We are seeking an experienced Enterprise Customer Success Manager (CSM) to own and grow a portfolio of 25–30 enterprise customers. This role is responsible for driving adoption, measurable business outcomes, renewals, and expansion through a proactive, executive-level customer success motion. This is not a reactive or support-oriented role. The Enterprise CSM is expected to operate as a trusted advisor to senior customer stakeholders, bringing structure, commercial judgment, and clarity to complex enterprise environments. The role requires regular customer travel and close cross-functional partnership across Sales, Product, Support, and Enablement.

Requirements

10+ years of experience in Customer Success
5+ years managing enterprise SaaS customers with ARR typically ranging from $50K to $500K+ per account
Demonstrated ownership of enterprise renewals with direct accountability for retention outcomes
Experience managing 2 5 –3 0 enterprise customers concurrently in a structured, proactive model
Comfort navigating complex buying committees, procurement processes, security reviews, and legal workflows
Willingness and ability to travel approximately 25% for onsite customer engagements and executive meetings
Commercial acumen and expansion mindset: demonstrated ability to identify and influence growth opportunities through value-based conversations
Executive presence: confident, structured, and credible communication with senior leaders
Customer curiosity: deep interest in understanding customer businesses, industries, and strategic priorities
Proactive ownership and accountability: anticipates risk and acts early without waiting for escalation
Comfort operating in fast-changing product environments and managing customer expectations through change
Strong structured thinking, prioritization, and follow-through
Data fluency with the ability to translate usage and outcome data into executive-level narratives
Customer Success platforms such as Gainsight, ChurnZero , or Totango
CRM systems (Salesforce preferred)
Comfort leveraging data and analytics to guide customer strategy and executive discussions

Nice To Haves

Experience in HR Tech, Recruiting Tech, or Enterprise SaaS strongly preferred

Responsibilities

Own a portfolio of 25–30 enterprise accounts with full accountability for Gross Revenue Retention (GRR), Net Revenue Retention (NRR), adoption, and long-term value realization
Serve as the primary owner of the overall customer relationship, outcomes, and commercial success
Manage complex, multi-stakeholder enterprise environments and decision-making structures
Develop and maintain outcome-based success plans aligned to customer business objectives and KPIs
Establish and maintain a consistent engagement cadence across functional and executive stakeholders
Continuously assess account health, identify early risk signals, and execute mitigation plans proactively—before issues escalate
Lead enterprise renewal conversations end-to-end, including timeline management, value articulation, risk resolution, and commercial discussions
Demonstrate strong commercial instinct to identify , position, and influence expansion opportunities based on customer outcomes and value realization
Partner closely with Sales on expansion execution while retaining ownership of the customer narrative
Plan and deliver Executive Business Reviews (EBRs) focused on outcomes, ROI, adoption trends, and strategic priorities
Build and maintain trusted advisor relationships with VP- and C-level stakeholders
Align customer executives to long-term value, roadmap direction, and renewal strategy
Partner with Product to communicate structured customer feedback and influence roadmap prioritization
Work closely with Support and Enablement to ensure smooth issue resolution and sustained adoption
Collaborate cross-functionally to deliver a cohesive and high-quality enterprise customer experience

Benefits

Competitive compensation with performance incentives and ESOPs
Work with cutting-edge AI products in a high-growth startup
Career growth opportunities into Senior CSM or Strategic roles
Collaborative, inclusive, and learning-driven culture
Direct impact on customers' recruiting outcomes and platform success
Health benefits including medical, dental, vision, life insurance, health savings and flexible spending accounts
Stock Options
Stipends for home office, education, and wellness
Flexible paid time off
Company paid holidays, including Juneteenth and Indigenous People’s Day
Paid parental leave for birthing and non-birthing parents
Retirement plan with company match
In-office perks include transportation & parking subsidies, daily lunch service, snacks & beverages, and wellness room