Enterprise Customer Success Manager (Southeast)

Edmentum

10h • $100,000 - $110,000 • Remote

About The Position

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.
What You’ll Do
Edmentum is on a mission to accelerate learning for every student, and as an Enterprise Customer Success Manager, you’ll be at the center of that impact. You will partner with some of the nation’s largest school districts, designing strategic implementations that help leaders achieve meaningful, scalable student outcomes. You’ll bring deep educational and implementation expertise, serving as a trusted advisor who ensures our programs deliver results.

Requirements

• You have 7+ years of experience leading EdTech or instructional program implementations at district scale.
• You have 3+ years of experience supporting SaaS based K–12 solutions.
• You are deeply knowledgeable about curriculum, instruction, state accountability systems, and instructional practice trends.
• You are experienced in engaging and influencing superintendents, cabinet level leaders, and principals.
• You are skilled at analyzing district level data and turning insights into actionable recommendations.
• You have strong communication skills that adapt effectively to educators, administrators, and internal teams.
• You have a track record of leading through ambiguity, maintaining focus, and driving results.
• You are highly organized, detail oriented, and comfortable managing multiple complex initiatives simultaneously.
• You are collaborative and proactive, consistently building strong relationships across teams.
• You have strong problem-solving skills and the confidence to address implementation missteps directly and constructively.
• You are able to travel up to 65% as needed.
• You are willing to take on evolving responsibilities based on business needs.

Responsibilities

• Lead districtwide implementation strategy by designing thoughtful, data informed plans that drive measurable success.
• Build strong partnerships with cabinet level district leaders, principals, and educators—earning trust as a strategic advisor and subject matter expert.
• Guide program adoption by empowering district teams, strengthening implementation fidelity, and aligning Edmentum solutions with local priorities.
• Monitor usage and student performance data to uncover insights and make strategic recommendations that accelerate outcomes.
• Partner closely with Sales, Product, and Service teams to support retention, expansion, and customer health.
• Ensure internal documentation is complete, accurate, and actionable so all partners have a clear picture of district progress and needs.

Benefits

• medical, dental, and vision insurance with various plan options
• a 401(k) retirement plan with company matching
• a flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December
• resources to promote wellness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed