Enterprise Customer Success Manager

LumApps • Austin, TX

98d

About The Position

LumApps is an Employee Experience Platform that supports companies in their digital transformation on communication, collaboration and engagement of their customers, partners, and above all their employees. LumApps is a proven leader in this dynamic market with a truly unique vision and product. Our enterprise-grade SaaS platform has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits. LumApps is identified as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave. We are also regularly selected for the French Tech Next40/120 program. Our mission: To make people feel that they belong and have a purpose. To create an environment where all employees are engaged and work together towards the same goal. Over 700 leading companies trust LumApps to improve the productivity of their teams with our SaaS-based Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites, transform employees into real ambassadors of their company, make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips, helping companies to reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences. With a team of over 400 Lumies spread across 9 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo), LumApps supports large enterprises from all around the world. We are entering an ambitious phase in our company's journey under the impulse of our new shareholder Bridgepoint, aimed at propelling us to become the clear leader in our market and make LumApps shine worldwide in our industry. We are looking for individuals who are excited to actively participate in this transformation.

Requirements

• 5+ Years of Enterprise Customer Success Manager experience
• Prior SaaS and B2B Experience
• Understanding sales cycles to identify upsell and cross-sell opportunities.
• Communicate proactively with customers and with internal teams
• Manage reliable reporting on activities and revenue.
• Time management: right message at the right time
• Motivation to make our customers successful in the usage of our solution to build success-driven growth
• Share cultural values of the company
• A high level of autonomy in a fast growing environment

Nice To Haves

• Experience with Employee Experience, Intranet / Digital Workplace tools (e.g. Jive, Unily, Sharepoint, Beezy, Igloo, Interact, Simpplr, etc.)

Responsibilities

• Manage a customer portfolio of LumApps Enterprise Customers.
• Work with key customer stakeholders to map LumApps solutions to their strategic business objectives.
• Create, maintain and reinforce a trustful relationship with existing customers.
• Grow existing usage of LumApps’ solution by developing a strategic account plan for adoption and growth.
• Collaborate with Professional Services, Sales, and Product Management to deliver the appropriate experience for LumApps’ customers.
• Proactively set customer goals in using LumApps and help manage expectations along the journey.

Benefits

• Generous Paid Leave – 25 vacation days (prorated based on hire date), 9 sick days, 10 paid holidays, plus 2 floating holidays
• Health Insurance – United Healthcare, 100% employer-paid benefits from day 1
• 401k Retirement Plan – We match 100% of your contribution up to 4%
• Family-Friendly Policy – Inclusive maternity & paternity leave
• Team Celebrations & Seasonal Events – Because culture matters
• Equipment of Your Choice – Set up your workspace your way

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees