Enterprise Customer Success Manager

Jasper

111d • $145,000 - $165,000

About The Position

We seek an experienced Enterprise Customer Success Manager to drive strategic renewals, ensure ongoing adoption, and champion the success of our Enterprise customers. In this pivotal role, you will collaborate cross-functionally with Sales, Product, Marketing, and Engineering to advocate for customer needs and contribute to Jasper's mission of revolutionizing how businesses harness AI. You'll own and execute our customer journey, building long-lasting relationships that lead to growth and retention. This fully remote role reports to the Senior Director of Customer Success and is open to candidates located anywhere in the continental US in the EST timezone.

Requirements

• 7+ years of experience as a Customer Success Manager in a SaaS environment (preferably Martech), including 3+ years of experience managing enterprise accounts and achieving commercial targets.
• Proven expertise in managing complex accounts, strategic renewals, and long-term customer success with enterprise-level customers.
• Exceptional interpersonal skills and a track record of building strong relationships across various levels, including C-suite executives.
• Experience presenting to large and diverse audiences, with excellent communication and influencing skills.
• Strong organizational skills with the ability to prioritize accounts and manage time effectively.
• Demonstrated ability to orchestrate cross-functional resources to ensure customer success.
• Excitement for a dynamic startup environment and the opportunity to help scale the Customer Success team.

Responsibilities

• Own and manage a focused portfolio of 10-25 enterprise customers, tailoring strategies to drive renewals, identify growth opportunities, and ensure account retention.
• Develop and execute engagement strategies to help customers leverage Jasper's AI solutions across various industries and business functions.
• Serve as a trusted advisor, ensuring customers achieve maximum value and broad product adoption.
• Become a product expert and develop best practices to help customers unlock Jasper's full functionality.
• Collaborate closely with Sales, Support, Product, and Engineering teams to share customer feedback, resolve escalations, and deliver outstanding customer experiences.
• Influence Jasper's product roadmap by representing the voice of the customer and sharing actionable insights.

Benefits

• Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families
• 401(k) program with up to 2% company matching
• Equity grant participation
• Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work
• FlexWellness program ($1,800 annually) to help support your personal health goals
• Generous budget for home office set up
• $1,500 annual learning and development stipend
• 16 weeks of paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees