The successful Customer Success Manager will own the overall success of their customers' experience with Harver - with the goal of customer retention and expansion. CSMs will create account plans for their accounts with a focus on activities that ensure our customers are realizing value in their Harver investment while simultaneously identifying and closing expansion opportunities. CSMs will consult with customers on the uses of assessments to make decisions, communicating what our assessments measure, understanding how assessments are beneficial and provide ROI analytics.