Enterprise Customer Success Manager (West Coast)

nemetschek

86d • $91,600 - $114,500

About The Position

At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected and safe and improve the lives of design and construction professionals everywhere. The Enterprise Customer Success Manager (West Coast) applies industry experience and Bluebeam product knowledge to guide some of Bluebeam’s large enterprise accounts to achieve their desired business outcomes. This role delivers white glove service in pursuit of developing trusted partnerships and delivering extraordinary experiences, two of Bluebeam’s core values. Properly executed, efforts will result in the long-term adoption of Bluebeam solutions measured in satisfaction, renewals and expanded use of Bluebeam’s products and high-value service offerings. Candidates should live on the West Coast of the USA.

Requirements

• 7+ years in a customer/client facing role, preferably Customer Success, including 3+ years in a professional Architecture, Engineering or Construction role.
• Decisive, passionate, driven by success and committed to growth.
• An inspirational mentor and coach.
• Highly developed leadership and communication skills with the ability to engage effectively across all levels of the business.
• Experience building and leading high performing sales teams.
• Proficient with sales management software.
• Strong Bluebeam Revu and advanced solutions skills.
• Exceptional computer skills, including Microsoft Office Suite.
• Excellent communication skills, written and verbal.
• Experience and comfort speaking in front of groups of people up to 150 in-person and through video conferencing technology.
• Comfortable learning new technology.
• Comfortable advising on best practices related to business processes and technology, especially to high-level technical customers.

Responsibilities

• Develop and foster trusted partnerships with key stakeholders at various levels of an organization across assigned named accounts.
• Deliver extraordinary experiences through clear and timely communication and support.
• Establish and maintain Customer Objective Reviews with all assigned accounts.
• Create customer advocates and champions.
• Uncover new opportunities in the account for services, additional users, and influence inside and outside the organization.
• Be a key stakeholder in developing Account Expansion Plans (AEP) with Account Managers that identify opportunities for Bluebeam to deliver value.
• Work across departments to proactively head off customer workflow problems and aggressively address issues when they arise.
• Actively communicate with the Technical Support team, ensuring customer issues are being communicated and escalated appropriately.
• Regularly engage with Bluebeam’s Product Management and Marketing teams, communicating customer information and insights from the enterprise, business unit, project, and end-user level, especially as it relates to customer workflows and processes.
• Participate, advise and validate in and for Bluebeam events, activities and content as product/workflow/industry experts including Unbound, webinars, Bluebeam User Groups, trade shows and internal knowledge sharing.
• Provide internal product and concept input, feedback and validation.
• Connect key customer contacts to various internal departments for product and concept input, feedback, validation, industry perspectives, marketing content, etc.

Benefits

• People-focused, entrepreneurial culture with the backing of a stable, global, corporate entity – Nemetschek.
• Competitive compensation and benefits package.
• 100% paid medical premiums for employees, 80% paid for dependents.
• Fully vested 401K right from the day you start.
• Generous PTO, including sick/mental health & volunteer days.
• Free & unlimited access to BetterUp Care, a well-being platform.
• Work-life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs.
• Opportunity for continuous professional development.
• Free & unlimited access to LinkedIn Learning.
• Up to $5K annual education reimbursement (after 1 year tenure).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1,001-5,000 employees