Enterprise Customer Success Manager - NYC

Edmentum

141d • $100,000 - $115,000

About The Position

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.

Requirements

• Required to reside in New York City or the surrounding area.
• Master’s degree in Education strongly preferred.
• 7+ years of combined experience leading education technology implementation.
• 3+ years of experience supporting SaaS k-12 program implementation.
• Strong leadership skills, including a history of leadership in a K-12 school district.
• Ability to communicate persuasively and effectively both verbally and in writing across all levels of a district, from superintendent to teacher.
• Knowledge of current educational trends, research, and state-specific requirements.
• Proven track record engaging in complex conversations with administrators, cabinet, and C-level leadership.
• Strong listening and questioning skills to gain a strategic understanding of partner needs and challenges.
• Strong understanding of curriculum and instruction.
• Strong understanding of project and program management.
• Ability to be broadly focused and manage multiple efforts concurrently.
• Advanced risk management and contingency planning experience.
• Strong analytic and problem-solving skills to help districts overcome barriers and maximize the adoption of best practices.
• Ability to analyze client usage and student progress and performance data to make data-driven recommendations.
• Confidence to identify and communicate implementation missteps with clients.
• Ability to work in fast-paced, changing, and ambiguous environments.
• Self-motivated, proactive individual who thrives on doing a job well, exhibits passion, enthusiasm, and a positive outlook.
• Passion for driving change in education.
• Ability to travel up to 65%.
• Ability to communicate effectively across multiple stakeholders including Executive Leadership.
• Maintain working knowledge of industry, market, and competitive landscape.
• Fosters a culture of inclusion and cross-functional collaboration.
• Demonstrates integrity, ethics, and a commitment to Edmentum’s mission and values.

Responsibilities

• Design client-facing implementation plans and timelines by learning about client resources, conducting a needs analysis, and determining goals and evaluation metrics.
• Serve as an escalation point to facilitate the resolution of unexpected issues.
• Develop and communicate risk management plans as needed to ensure successful implementation outcomes.
• Work with customers in large school districts, supporting district leadership, school leadership, and teachers.
• Build implementations that scale and are aligned with district strategic plans.
• Map and build strong relationships throughout the customer organization and develop effective communication, engagement and buy-in from principals, directors, and cabinet-level stakeholders.
• Be a subject matter expert who owns the implementation of program outcomes from start to finish.
• Monitor and maintain high levels of customer satisfaction, while managing expectations.
• Increase adoption of Edmentum programs by providing strategic thought partnership.
• Support sales by demonstrating credibility and high levels of expertise in meetings.
• Ensure all stakeholders have a 360-degree view of customer health.

Benefits

• Medical, dental, and vision insurance with various plan options.
• 401(k) retirement plan with company matching.
• Flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December.
• Resources to promote wellness, ensuring you have the support you need both professionally and personally.

What This Job Offers

• Education Level: Master's degree
• Number of Employees: 501-1,000 employees