Enterprise Customer Success Manager, Federal

Invicti Security•Washington, DC

2d•Hybrid

About The Position

Our Federal Enterprise Customer Success Manager role is a fantastic opportunity for you if you are a customer-focused professional with at least 2-3 years of SaaS Customer Success or Account Management experience. You’re the epitome of a self-starter who will go to great lengths in order to maintain the absolute highest levels of satisfaction among Invicti’s customer base. Your thrill of working within fast-paced environments only adds to your ability to exercise your strategic mindset. Because of you, all clients in your portfolio consistently realize the value of their investment, ultimately driving adoption and outcomes leading to renewals, expansion, and advocacy. Location: Candidates to be based in Washington, DC

Requirements

A minimum of 2-3 years of experience within a Customer Success, Account Management, or SaaS Sales role
2-3 years of experience working with the US Federal Government
Experience building relationships with clients
Familiarity with managing customer renewals and upsells
Strong presentation, meeting facilitation, and written communication skills
Excellent time management and organizational skills with the ability to track numerous details
Desire to work in a dynamic start-up in which your input is encouraged in order to help craft offerings and interaction with clients
Willingness to travel to customer locations

Responsibilities

Leading all post-sales activities for Invicti's customers through strong relationship-building, product knowledge, planning, and execution
Acting as the voice of the customer
Working cross-functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do
Retaining long-term partnerships by independently renewing and expanding successful customers
Dominating quarterly metrics concerning customer retention, price increase, and upselling
Establishing and overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
Conducting Quarterly Business Reviews in order to drive positive customer outcomes
Independent analysis of data in order to discover insights that drive recommendations for clients
Tracking accounts to identify churn risks and working proactively to mitigate such risks

Benefits

Health Insurance: Taking care of our team goes beyond the office. We cover 100% of employee health care, vision and dental premium costs. For dependents, we contribute 75% of the health care and 50% vision/dental premium cost, so you can be sure that you and your family are in the best possible health. Coverage is effective your first day.
Employee Assistance Program: Emotional Support Counseling services - 24/7 Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more
Parental Leave: 16 week paid leave for birthing parent recovery. 4 week paid leave for non-birthing/bonding parent
401(k) Savings Plan: 50% up to 6% company match with 100% annual cliff vesting
Hybrid or Remote Working: If you are local to one of our office locations, you can work a hybrid/home schedule - we got you covered
Discretionary Time Off: Enjoy a flexible vacation schedule where you do not have to wait to use time off until it is accrued
Quarterly Thrive-Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate
Volunteerism Time Off : 5 days of paid time off each year to participate in the volunteer activities of your choice
Paid Birthday Off: Take your birthday off to celebrate you!
Employee Recognition: Ongoing recognition & rewards. A Culture that emphasizes personal and professional growth