Enterprise Customer Success Manager, AMER

Notion • San Francisco, CA

208d • $179,000 - $200,000

About The Position

Drive adoption, retention, and expansion for a product people love that solves real problems: Fortune 500 companies use Notion to run huge teams — but your friends and family can also use it to take notes, display photos, and more. Serve as the customer's trusted advisor and product expert: You'll host training, onboarding, and working sessions to educate our customers and dig deep into new use cases of Notion. Help build the foundations of Customer Success at Notion: As an early member of our Enterprise team, you'll be instrumental in helping define our motion. Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next. Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time — and there's so much more to do and learn.

Requirements

• 7+ years of success in your current Customer Success or Account Management role
• Ability to build Customer Success playbooks and new processes based on learnings
• Ability to work cross-functionally to solve customer problems creatively
• Ability to navigate ambiguity in a fast-paced and foundational team

Nice To Haves

• You've been a first or early hire at a fast growing start up before
• You've got strong technical chops
• You have experience using Notion

Responsibilities

• Drive onboarding, adoption, utilization, and growth in Notion’s existing customer base by owning specific customer accounts
• Proactively identify customers who aren’t maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve success
• Partner with the Account Executive team on marquee Enterprise accounts to expand use cases and create stickier customers
• Learn our product inside and out and help your customers drive business outcomes
• Collaborate with our Sales team to realize successful renewals and expansions
• Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction
• Surface opportunities to expand existing accounts when it’s right for the customer
• Document and share key findings/learnings with broader Notion organization

Benefits

• Highly competitive cash compensation
• Equity
• Benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Senior