Enterprise Customer Success Lead

Speckle

24d • Remote

About The Position

At Speckle, we’re on a mission to shake up the AEC (Architecture, Engineering, and Construction) industry. To do that, we're building the data layer for AEC to operationalize how the built environment industry works with data and automation. Think of us as a cross between Github and Palantir, with an opportunity to significantly impact a $10 trillion industry. Our platform already powers workflows on billion dollar projects at leading firms like Suffolk Construction, SOM, Multiconsult, WSP, and Stantec.
Now, we're focused on taking a paradigm-shifting product and bringing it to as many customers as possible. We're building a generational company that will revolutionize the way one of the world's largest industries works. We’re doing that by breaking down barriers and connecting architects, engineers, and designers across every project stage with data.
Speckle is backed by top-tier investors, working with some of the most innovative teams in AEC who are tired of outdated workflows and ready to transform how their organizations use data. Our dynamic team is spread across the U.S. and Europe, we value flexibility and hold regular in-person working sessions to keep us moving in the same direction, quickly.
Speckle is looking for a Enterprise Customer Success Lead to own our enterprise customer portfolio.
We’re looking for a customer success leader who can do three things exceptionally well:
Drive adoption and expansion across our existing enterprise customer base
Help identify and deliver strategic platform engagements that prove transformational ROI
Build the playbook and team that will scale customer success as we grow
This isn't a "maintain relationships" role. You'll be responsible for driving adoption and expansion across our existing book of business and leading six-figure strategic engagements with some of the world's most innovative AEC firms to help them fundamentally transform how they work with data.
This role requires 10+ years of enterprise account management, consulting or professional services experience, and a builder mindset. We’re looking for someone who thrives in ambiguity and is equally comfortable managing strategic accounts and delivering transformational engagements as they are creating the systems that enable scale.

Requirements

• 10+ years of enterprise account management, consulting or professional services experience
• Builder mindset
• Proven track record managing complex, strategic accounts ($200K-$500K+ ACV)
• History of driving adoption, expansion, and high net revenue retention
• Experience navigating large organizations and building executive relationships
• Comfortable managing book of business with P&L responsibility
• Experience ensuring successful delivery of consulting engagements
• Ability to diagnose business problems and translate them into actionable solutions
• Track record of delivering measurable ROI for customers
• Understanding of design, construction, and/or facilities management workflows
• Familiarity with BIM, data workflows, and AEC technology landscape
• Experience building CS functions, playbooks, or teams from scratch
• Systems thinker who can balance execution with process development
• Thrives in ambiguity and gets energized by building rather than maintaining
• Track record of hiring and developing high-performing teams

Nice To Haves

• Existing relationships in the industry a plus
• If not AEC, experience in similarly complex B2B industries (data infrastructure platforms, data analytics, enterprise application software)

Responsibilities

• Drive adoption and expansion across our existing enterprise customer base
• Help identify and deliver strategic platform engagements that prove transformational ROI
• Build the playbook and team that will scale customer success as we grow
• Managing strategic accounts
• Delivering transformational engagements
• Creating the systems that enable scale

Benefits

• Shape the role: You won't be executing someone else's playbook, you'll help write it!
• Work with innovators: Our customers are pushing the boundaries of what's possible with AEC data.
• Real impact: Your work directly influences our growth and the industry's transformation.
• Learn constantly: You'll be exposed to cutting-edge workflows, automation, and how leading firms are preparing for the future.
• Remote-first culture: Work from anywhere with a team that values autonomy and trust.
• Competitive compensation: Base salary + uncapped commission + generous equity.
• Generous vacation policy: So you can disconnect and recharge.
• In-person collaboration: We believe in value of in-person collaboration, with frequent in-person working sessions and an annual all-company retreat

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed