ENTERPRISE CONFIGURATION ADMINISTRATOR - 55008114

State of Florida•Fort Lauderdale, FL

2d•$61,247 - $71,455

About The Position

The Enterprise Configuration Administrator is responsible for maintaining and supporting the department’s endpoint configuration management environment, including creating, testing, and deploying software and driver packages. This role ensures secure systems infrastructure, manages patch and hot-fix deployments, and provides statewide tier 2 technical support. Additional duties include developing custom scripts, troubleshooting enterprise system performance, documenting processes, and recommending hardware and software upgrades. The position also participates in statewide teams as a subject matter expert, responds to Service Desk tickets, and delivers high-quality customer service while adhering to established OIT standards and security practices.

Requirements

Ability to provide customer service.
Ability to work in a team environment.
Ability to receive and apply changes based on feedback from test groups.
Ability to explain complex technical problems to non-technical staff.
Ability to work in a team environment.
Ability to work on extensive technical projects that may last for months at time.
Ability to troubleshoot application deployment issues.
Ability to read and understand vulnerability reports and create patching to resolve potential threats.
Ability to develop and maintain technical documentation.
Ability to work on projects that include internal staff from different team(s) and external vendors.
Five years of experience in a computer related field.
Post secondary education in a computer related field of information technology, system administration, cyber security, cloud-based computing, or endpoint administration can substitute on a year-for-year basis for the required experience.
Technical training certifications can substitute for one year of the required experience.

Responsibilities

Maintain and support the endpoint configuration management environment within the department’s computing infrastructure.
Create, test, and deployment of software and driver packages in support of department initiatives.
Create custom systems management reports for the Office of Information Technology (OIT) as needed as well as providing statewide tier 2 support for district technical staff.
Responsible for the evaluation, promotion, testing, and installation of hot-fix and patch deployment as per documented OIT processes.
Maintains a secure environment and systems infrastructure in accordance with all applicable policies, procedures, and practices.
Assists assigned teams by creating custom scripting in support of endpoint configuration management, configuring, and running routine maintenance processes, and lending technical expertise to the troubleshooting of enterprise systems performance and security.
Attend meetings as subject matter expert that relate to the systems management environment and related projects as necessary, working with others on the team to complete project objectives in a timely manner.
Conducts research and makes recommendations to management regarding any software and/or hardware changes.
Participates on statewide teams, both internal and external to the OIT to provide feedback as configuration and patch management subject matter expert.
Provide facts to facilitate the team's decision-making process and to achieve the team's goals.
Shares information concerning the systems management environment, software and patch deployments and receives feedback from other OIT staff as appropriate.
Documents assigned systems as per OIT standard documentation processes.
Generates and maintains technical documentation as assigned.
Documents enterprise systems processes and services.
Develops plans for required upgrades to hardware and software to maintain reliability, availability, and security.
Follows OIT processes and guidelines in responding to Service Desk tickets.
Display technical skills, knowledge, and competency in the assigned technical areas of responsibility.
Monitor and update the status of Service Desk calls to ensure compliance with established guidelines.
Provide a high level of customer service, providing status and information to the customer during the problem resolution process.