Enterprise Command Center Engineer Associate

Geisinger • Danville, PA

2d • Onsite

About The Position

Responsible for executing and monitoring the ongoing activities and procedures required to manage and maintain the organization’s IT infrastructure. Delivers these IT services at agreed upon levels. Acts as a point of contact for IT staff experiencing an ongoing incident.

Requirements

• High School Diploma or Equivalent (GED)- (Required)
• Minimum of 4 years-Relevant experience (Required)
• Communication, Network Infrastructures

Responsibilities

• Actively monitors, responds and takes ownership of infrastructure events.
• Utilizes infrastructure monitoring tools, procedures and methods to identify, isolate and remediate issues where possible associated with, but not limited to Windows, Linux, AIX, Network, Storage and Data Center infrastructure.
• Acts as a central point of contact for infrastructure issues.
• Communicates with the Service Desk and other IT staff to provide issue resolution in a prompt manner.
• Dispatches Tier 1 staff for equipment failure/repair.
• Escalates to Tier 3 staff or vendors for advanced troubleshooting assistance.
• Initiates contact with Incident Command and participate in Major Impact events.
• Verifies normal service after repairs are made.
• Documents and closes tickets.
• Where capable, performs infrastructure device and management application upgrades and patches.
• Schedules Infrastructure Change Management (ICM) activities.
• Determines ICM risk and escalates to Change Advisor Board (CAB) for approval.
• Participates in CAB meetings as required.
• Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

Benefits

• We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.
• Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.
• We know that a diverse workforce with unique experiences and backgrounds makes our team stronger.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED