Enterprise Collaboration Administrator (Slack)

Viasat, Inc. • Carlsbad, CA

8d

About The Position

As an Enterprise Collaboration Administrator, you'll be responsible for managing and optimizing our Slack environment. In this role, you will ensure seamless collaboration across the organization while employing AI-driven tools and automation to enhance productivity, security, and user experience. The ideal candidate combines technical expertise in Slack administration with a forward-thinking approach to automation and emerging AI technologies.

Requirements

• Bachelor's degree or higher in Information Technology, or a related field, or equivalent years of experience.
• 3+ years of experience managing Slack in a corporate environment.
• Foundational knowledge of administering and securing cloud-based applications and services.
• Solid grasp of Slack APIs, Workflow Builder, and integration capabilities.
• Familiarity with scripting languages (e.g., Python, JavaScript) for automation.
• Knowledge of AI concepts and practical applications in collaboration tools.
• Excellent problem-solving and interpersonal skills.

Nice To Haves

• Experience with enterprise identity management (SSO, SCIM).
• Experience with scripting application automations using application APIs.
• Exposure to AI platforms (e.g., OpenAI, Microsoft Copilot, or similar).
• Background in IT service management and security standard methodologies.

Responsibilities

• Configure, maintain, and optimize Slack workspaces, channels, user permissions, and integrations.
• Monitor system health, identify and solve issues, and uphold conformity with organization policies.
• Lead app integrations, bots, and workflows to support business needs.
• Develop and implement automated workflows using Slack’s Workflow Builder, APIs, and third-party tools.
• Explore and integrate AI-powered solutions (e.g., chatbots, summarization tools, sentiment analysis) to improve communication and efficiency.
• Collaborate with IT and business teams to identify opportunities for automation and AI-driven enhancements.
• Implement foundations security principles, including identity management, data retention, and audit logging.
• Ensure compliance with organizational and regulatory requirements.
• Provide Tier 2 support for Slack-related issues.
• Develop documentation and deliver training sessions for end-users on Slack features and automation capabilities.
• Know the latest Slack updates, AI trends, and automation technologies.
• Recommend and implement improvements to optimize collaboration and productivity.

Benefits

• Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered.
• Learn more about Viasat’s comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees