Erias Ventures was founded to serve its customers with an entrepreneurial mindset. We value creative problem-solving , open communication , and empowering our employees to make decisions and put forth new ideas. Our staff includes technical experts working across multiple disciplines, bringing diverse perspectives to every project. We are seeking engineers who wish to grow their careers and want to become part of a technically strong and growth-oriented company focused on bringing innovative solutions to the difficult mission problems facing our customers. Description We are seeking a Cloud Systems Architect that provides support for implementation, troubleshooting and maintenance of Cloud Infrastructure Services hosted in multiple cloud environments. Provides Tier I/II and Tier 3 (Escalation to Architecture Team) resolution of customer capacity requests. Provides support for the escalation and communication of status to management and internal customers. Provide connectivity and utilization support to Cloud Infrastructure Services managed cloud environment customers. Provide customer support through chat, email and capacity request ticketing. Provide support for implementation, troubleshooting and maintenance of customer resources Provide assistance to users in accessing and utilizing cloud based compute resources Serve as the technical point of contact between the customer and the Architecture and Capacity Engineering teams Maintain currency of relevant documents and update the Wiki and SharePoint knowledge bases Monitor and respond to chat rooms. Responsible for all aspects of integration and deployment to include, Infrastructure and application deployment, load testing, and disaster recovery Responsible for full documentation of the cloud infrastructure to enable a smooth handoff to application team The architect will be responsible for deployment of new solutions into existing cloud resources or off-premise infrastructure
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Job Type
Full-time
Career Level
Mid Level