Enterprise Cloud Engineer I (open to hiring at the Engineer II level)

Wellmark•Des Moines, IA

About The Position

The Enterprise Cloud Engineer I is responsible for ensuring cloud environments are properly maintained; including initial incident response for services and products, patching, security remediation, and documentation. Will build, manage and troubleshoot services and platforms in support of cloud services. Execute system changes, while configuring, monitoring, and testing system performance and capacity. Maximize system availability and transparency for customers by providing stable and reliable services and platforms, that promote and enhance Wellmark’s ability to deliver products and services on a 24 x 7 schedule. This specific role will focus on imaging, platform management, and ticket queues, but you do not need to be an imaging expert. You will need a great base of knowledge in Windows system administration to land this role, but we are prepared to train you to handle image building, sealing, and patching processes for both Azure and Nutanix environments. This includes routine patching, running images through test labs and security, and understanding the use of MCS (Citrix Machine Creation Services) for image management. If you already have this imaging experience, even better! Additionally, you will act as a liaison between the engineering team and the service desk, handling real-time requests to provide quick support and reduce ticket escalation. Job Leveling Note: This role can be filled at the Engineer I or Engineer II level depending on work experience, skills, and demonstrated ability. We invite you to apply whether you have the minimum experience required described below or if you have much more experience!

Requirements

Engineer I Level Required: Associate's degree or direct and applicable work experience
Minimum 2+ years’ experience working with either cloud or system administration/operations; with prior collaboration experience with Engineers, Security and Application Design/Run teams to ensure system design aligns to the architecture standards.
Working knowledge of DevOps / CICD methodologies and tools
Familiarity with scripting concepts
Familiarity with various virtualization technologies and cloud environments
Demonstrated ability to collaborate within a team for the process of defining IT Solution scope, business/system requirements, and writing/executing test cases
Strong communication skills (both written and verbal) with the ability to communicate to a variety of technical audiences
Effective troubleshooting/problem solving skills; breaking down issues to find the root-cause with a high attention for detail
Understand risk and how enterprise level changes impact an organization
Proactive in nature and someone that is naturally curious, inquisitive and willing to learn new skills
Engineer II Level Required: Bachelor's Degree or direct and applicable work experience
Minimum 3 years’ experience with cloud and/or system administration. Including prior scripting and coding experience with specific experience with collaborating with Engineers, Security and Application Design/Run teams to ensure system design aligns to the architecture standards.
Working knowledge of DevOps / CICD methodologies and tools

Nice To Haves

Previous experience with image builds, seals, patching, and testing.
Previous Citrix VDI Experience
Strong Windows System Administration background.
Working knowledge (or understanding) of Scrum Agile framework for managing work or DevOps principles and methodologies
Technical certifications
Experience in providing high quality interoperability and can take action to improve existing processes, implementing solutions, and measuring impact

Responsibilities

Responsible for initial troubleshooting and issue resolution for multiple applications/systems. Will work with Cloud Engineers, Developers, Security and other appropriate stakeholders as part of issue resolution.
Utilize existing patterns to build, test and install services and platforms to support overall stability in compliance with technology standards; perform maintenance and upgrades as directed.
Perform system support and maintenance including on-call as needed. Will work under established technology policies, standards and guidelines and as needed, execute ad hoc commands.
Ensure systems availability and performance. Inform leadership and/or Engineering peers of systems health and create incidents for remediation.
Ensure adequate system capacity to support business functions. Will review and analyze patterns within systems to proactively inform leadership and/or Engineering peers of recommended changes as needed.
Coordinate existing documented work for Wellmark’s off-shore cloud support team, if applicable.
Ensure team documentation (e.g. process, run-books, diagrams etc.) is kept up to date and accurate. Participate in peer reviews part of standard quality assurance practice.
Maintain compliance with all applicable legal, regulatory, licensing, governance, and contractual requirements by helping to establish and monitor effective processes and procedures. Stay up to date with technology policies and procedures; including updates for non-enterprise level systems, team processes and diagrams.
Other duties as assigned.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume