Enterprise Client Success – Value Engineer

Verity

113d

About The Position

Verity is seeking an Enterprise Client Success – Value Engineer who serves as the continuity point for our largest enterprise customers ($1B+ operations), guiding them from Value Identification in pre-sales through Value Realization in post-sales. You’ll facilitate use-case and value workshops, build collaborative business cases with executives, and tell crisp value stories that drive confident decisions, adoption, and expansion.

Requirements

• 5–8+ years in Value Engineering, Enterprise Customer Success, Solution Consulting, or Transformation (SaaS, ERP/WMS, supply chain, automation).
• Proven record facilitating use-case and value workshops and co-building executive-ready business cases.
• Executive storytelling and presentation skills; able to craft concise and compelling value narratives for COO/CFO/CIO audiences.
• Experience in customer value journey design and value milestone planning throughout customer lifecycles.
• Familiarity with ERP/WMS environments and data requirements for measurement.
• Data-driven mindset: fluent in KPIs, ROI/TCO, and sensitivity analysis; strong Excel/Sheets; BI tools (Tableau/Power BI) a plus.
• Comfortable with Salesforce and Customer Success platforms (e.g., Gainsight/HubSpot).
• Excellent facilitation, communication, and stakeholder management across Operations, IT, and Finance.

Responsibilities

• Facilitate discovery and use-case/value workshops with Operations, IT, and Finance to surface pains, quantify impact, and prioritize opportunities.
• Translate findings into hypothesis backlogs, success criteria, and a measurable business case/ROI model including risk assessment, scenario modeling (best/worst/most likely case), and multi-year value projections.
• Lead tailored demonstrations that map capabilities to desired outcomes and executive priorities.
• Establish baselines, KPIs, and a measurement plan tied to the business case; stand up value dashboards and scorecards.
• Conduct ongoing value tracking and reporting, with continuous measurement and adjustment of value metrics based on actual performance.
• Perform competitive benchmarking against industry standards and peer organizations to contextualize customer achievements.
• Orchestrate onboarding/adoption plans, change management, and champion networks to achieve time-to-value.
• Support QBRs/EBRs that tell a compelling executive value story, confirm benefits, and align next-best actions.
• Design customer value journey roadmaps with defined value milestones and early value realization strategies to build momentum.
• Create value expansion roadmaps that identify sequential value unlocks and growth opportunities over time.
• Develop executive presentation materials and compelling value narratives for C-suite audiences.
• Provide value-based selling support to help sales teams articulate and defend pricing based on demonstrated value.
• Provide data-backed recommendations for warehouse optimization and roadmap (people, process, technology).
• Partner with IT on ERP/WMS integration requirements to ensure reliable data for value tracking.
• Identify expansion pathways and influence bookings through value proof points, references, and benchmarks.
• Feed learnings to Product, Marketing, and Sales to improve playbooks, collateral, and pipeline quality.

Benefits

• Fully remote role with periodic invitations to company events held throughout the year.
• Fair market compensation with a clear path for growth.
• A great engineering culture with flat hierarchies, emphasizing joint responsibility, mutual trust, and support.
• Work with a skilled, high-achieving, experienced, and fun team, with ample opportunities for professional development and career growth.
• 401k match program
• Medical/dental/vision health benefits
• Flexible vacation policy
• Variable bonus program

What This Job Offers

• Career Level: Mid Level
• Number of Employees: 101-250 employees