Enterprise Change Management System & Reporting Manager

City National Bank

76d • $99,000 - $176,000

About The Position

The Enterprise Change Management Office (ECMO) is tasked with ensuring a consistent, comprehensive and structured approach to managing change activities across the bank. This includes maintaining enterprise processes and procedures to support change risk management, performing quality assurance on risk assessments, change status reports, data integrity, and readiness assessments during implementation. The ECMO monitors and reports on aggregate portfolios of change, assessing the Bank's ability to deliver change by reviewing changes in aggregate and considering interconnectivity and dependency between change drivers. The office defines and maintains centralized metrics to monitor and report on change to Board and Senior Management committees, providing visibility into emerging risks and advising senior management when change approaches or exceeds risk limits. Additionally, the ECMO performs thematic analysis to provide insight into the enterprise change risk profile, designates the ECM system of record, and verifies its capabilities align with Policy and Procedure requirements. The office also provides guidance to Change Owners on change risk management and mitigation and develops change risk management training for the 1LOD, Change Owners, and Executives.

Requirements

• Bachelor's Degree or equivalent
• Minimum 10 years of experience in financial services and/or consulting in support of large-scale process, regulatory, or technology projects
• Minimum 5 years of experience in product management, marketing, marketing research or strategic planning and/or project management of medium to large projects
• Minimum 5 years of experience in risk management or with risk management functions

Nice To Haves

• Prior experience supporting large scale regulatory, digital transformation, and technology implementations
• Ability to support multiple initiatives and balance resources and time concurrently to meet iterative requirements and changing priorities
• Organized, independent, and self-motivated with a team player attitude
• Excellent project and program planning skills
• Excellent interpersonal, verbal and written communication skills with demonstrated ability to effectively communicate with all levels of management
• Ability to identify, scope, and plan change initiatives, including IT improvements, business process improvements, or efficiency management
• Ability to translate a vision into strategic and tactical plans and execute resulting plans with little supervision
• Ability to collaborate with others to get work done through influence and prioritization
• Proactive work style used to consistently communicate project status, issues and completion plans
• Ability to identify issues and obstacles and determine potential solutions for consideration in succinct way
• Proficiency in MS Office, including Visio, Project

Responsibilities

• Represent ECMO in the design and development of a centralized system of record and associated reporting capabilities, liaising with project management, IT resources and third-party vendor(s)
• Develop and support execution of testing procedures against business requirement documents to ensure all functions of the system are being examined
• Work closely with business lines to recognize the potential for any operational issues, assess risks, and resolve issues before the new functionality is implemented
• Perform triage, troubleshooting and analysis of tooling and reporting issues and failures reported by team members to determine if the issue is a defect, enhancement, or user-error
• Build-out ongoing reporting at both individual change effort levels and aggregate/thematic levels
• Track and respond to requests for ad-hoc reports/data requests and/or enhancements to existing reports
• Ensure communication of recurring reports occurs consistently to the appropriate audiences
• Maintain effective and repeatable project management tools and practices to drive efficiency around system enhancements and reporting
• Track ECMO program workstreams and report on progress to constituents, stakeholders and senior management, escalating risk and issues as appropriate for visibility and remediation
• Develop relevant change risk management system of record training for the 1LOD, Change Owners and Executives
• Understand the change life cycle and the associated controls to strive for continuous improvement and efficiencies

Benefits

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees