Enterprise Change and Program Management Office Business Manager

Comerica • Farmington Hills, MI

253d • Hybrid

About The Position

The Change and Project Management Operations Manager is responsible for assisting the Director, Enterprise Change and Project Management with running the daily business operations of the team and plays a key role in crafting strategies and researching best in class practices to ensure the business runs effectively and efficiently. Some of the functions this role will lead include designing, analyzing, and reporting on workforce utilization and resource allocation, developing and reporting on Key Performance Indicators (KPI) and other metrics both for internal use to manage the team as well as reporting to senior leadership, leading the communication strategy and messaging to educate and inform key stakeholders on Project and Change Management activities and outcomes, reviewing, providing recommendations, and overseeing all vendors and managed service providers for Change and Project Management department partnering with Procurement, advising on current business operations as well as future trends that are relevant to the team's goals and evolving needs, and partnering with Finance on managing all aspects of financial management, including the budget process and the project financials.

Requirements

• Bachelor's Degree from an accredited university or 4 years of relevant experience.
• 8 years of experience in Change and/or Project Management.
• 8 years of demonstrated ability to prioritize multiple requests and obligations to facilitate a smooth, organized workflow.
• 5 years of professional experience creating and executing strategic initiatives.
• 5 years of excellent writing and verbal communication skills.
• 5 years of experience creating, managing, and reporting on key performance metrics.

Nice To Haves

• Project Management Professional (PMP).
• Experience in banking, capital markets, or financial services organizations in a regulatory environment.

Responsibilities

• Designing, analyzing, and reporting on workforce utilization and resource allocation.
• Developing and reporting on Key Performance Indicators (KPI) and other metrics for internal use and reporting to senior leadership.
• Leading the communication strategy and messaging to educate and inform key stakeholders on Project and Change Management activities and outcomes.
• Reviewing, providing recommendations, and overseeing all vendors and managed service providers for Change and Project Management department partnering with Procurement.
• Advising on current business operations and future trends relevant to the team's goals.
• Partnering with Finance on managing all aspects of financial management, including the budget process and project financials.

Benefits

• Health and welfare programs.
• Strong retirement benefits.
• Generous paid time off programs.
• Medical, dental, and vision benefits.
• 401(k) and pension.
• Income protection benefits such as life insurance, AD&D, and supplemental health programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree