Enterprise Asset Management Administrator (Term-Limited)
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About The Position
Under general direction of the Manager, EAMS Administration, this position is responsible for supporting the customer service needs of the Enterprise Asset Management System (EAMS). This includes; adhering to system roles and permissions for user security access, analyzing, testing, implementing solutions to customer inquiries and issues, preparing documentation to support system functionality, distributing level 2 and 3 ticket requests to the appropriately trained team members to ensure customer satisfaction, creating reports and ad hoc queries, troubleshooting system problems, and providing user support in compliance with the appropriate Service Level Agreements.
