Job Summary: This role is responsible for ensuring the effective discovery, monitoring, and management of IT infrastructure including servers, cloud services, networks, applications, and storage systems through OpenText, OBM, SiteScope and other tools. Resolves and appropriately completes assigned tasks and change requests, acting as an escalation point for monitoring-related issues. Provides co-witness and correlation support during assessment and outage bridges to assist in resolving service disruptions and restoring services. Creates alerts and notifications based on service availability. Creates policies and procedures for performing monitoring and standardizes onboarding and offboarding for monitoring activities and dependencies. Applies new solutions through research and collaboration with team members and determines appropriate courses of action for monitoring enhancements and integrations. Implements Management Packs, custom dashboards, third-party connectors, and monitoring automation to proactively detect, troubleshoot, and resolve service-impacting issues. Core monitoring duties include enterprise event consolidation, topology-based health analysis, performance metric tracking, event correlation configuration, and ongoing optimization of OBM to improve operational visibility and responsiveness. Position is required to be full-time onsite at DOT HQ, Washington DC