This is a pivotal leadership role that sits at the intersection of enterprise technology, global operations, and digital transformation. As the Director of Applications & AI Ops, you will be the strategic force behind the delivery, performance, and continuous innovation of our enterprise application ecosystem. You'll oversee global teams, ensure seamless service delivery, and champion intelligent automation through AI and analytics. As a key member of the IT Business Solutions Team, you will help shape and execute the enterprise application and AI operations strategy that enables scalable digital transformation, directly influencing business performance, efficiency, and customer outcomes. Your mission: drive operational excellence and scale solutions that empower the business to move faster, smarter, and more efficiently. This is not a hands-off, status-quo leadership position. It's not limited to maintaining systems or reacting to incidents. This role does not operate in isolation - it's deeply cross-functional and global. If you're looking for a narrow IT management job or a strictly technical delivery role, this isn't it. This role is about transformational leadership, strategic vision, and the orchestration of outcomes across people, platforms, and partners. You're a visionary leader who thrives on transforming complex IT operations into streamlined, scalable ecosystems. With a potent blend of strategic thinking, technical acumen, and a global mindset, you know how to lead through change and bring out the best in diverse, distributed teams. You are as comfortable shaping enterprise strategy with executives as you are driving operational excellence with delivery teams. Your approach is data-driven, people-focused, and relentlessly forward-looking - always seeking opportunities to innovate, optimize, and deliver exceptional business outcomes.