SY 25-26 Enterprise Application Specialist

Savannah-Chatham Country Schools•Savannah, GA

54d•Onsite

About The Position

This position is responsible for providing enterprise application support to all district staff and administering security access to the district's enterprise applications.

Requirements

A GED or a standard high school diploma from a GaDOE-approved and accredited institution is required.
Five years experience with Microsoft Windows, Microsoft Office, and enterprise software applications such as PowerSchool SIS, AMS Financial system, and AMS HR System. Three years experience with district enterprise applications for internal candidates.
Advanced knowledge of customer software application support and network communications technologies.
Advanced skill in the use of MS Office Suite (Word processing, spreadsheets, database, Outlook, and file manipulation)
Ability to read technical information and diagnose and resolve complex problems in a timely manner
Ability to independently plan, organize, and prioritize one's own activities, but to also provide and follow instructions Strong interpersonal communication skills; ability to work well and get along with a variety of customers and other technical support personnel even in the most stressful situations

Nice To Haves

Training in administration of enterprise applications
Five years' experience with enterprise applications
Working knowledge of Active Directory and security protocols.
High level of analytical and problem-solving abilities
Certifications in district software applications

Responsibilities

Effectively manage high volumes of user inquiries, maintaining professionalism, clarity, and efficiency.
Utilize call center technology to log, track, and manage support requests, ensuring timely resolution and follow-up.
Provide consistent and reliable support to staff, addressing their technical needs and concerns promptly.
Foster a customer-centric approach, ensuring that all users feel supported and valued in their interactions with the IT department
Act as the first point of contact for end-users experiencing application-related issues, providing timely and professional assistance.
Troubleshoot technical problems involving application access, account management, and functionality.
Supports regular maintenance on enterprise applications to ensure optimal performance and availability.
Supports the implementation of new features and updates while minimizing disruptions.
Act as a liaison between end-users and technical teams to address evolving needs and recommend enhancements.
Maintain detailed documentation of configurations, processes, and issue resolutions.
Maintain documentation, activity logs, and records related to assigned duties; follow established documentation, record-keeping guidelines, and service level agreements established by the Office of Technology and Business Systems Division.
Perform other duties as necessary for the effectiveness of the organization.