Enterprise Application Manager

Charter Next Generation•Lexington, OH

About The Position

At CNG, we are owners. We empower every individual to make a significant impact — because every moment matters. Whether you’re starting your career journey or aiming for the next level, we foster a supportive environment where your contributions are valued and celebrated. Why Join CNG? Employee Ownership: Every employee receives equity shares, enabling you to participate in our company's growth and prosperity. Work-Life Balance: We support true work-life integration for all CNG employee owners. Career Growth: Advance your career within our expanding network of manufacturing facilities with comprehensive training and development programs. Purpose-Driven Work: Help create sustainable packaging solutions that reduce food waste and protect our environment for future generations. The Role From supporting internal teams to developing next-gen materials, our professional roles span strategy, innovation, and purpose. At CNG, you’ll do work that matters—and own it all.

Requirements

Bachelor's degree in Information Technology, Computer Science, Business Administration, OR equivalent work experience is important.
Minimum of 7–10 years of experience in IT, with a focus on application management or support.
Proven track record of managing complex application lifecycles and operational vendor relationships26.
Experience in a leadership or supervisory role, managing team performance and development.
Demonstrated experience in project management and budget oversight for functional areas.
Technical Acumen: Strong understanding of enterprise application functionality and technical architecture.
Operational Excellence: Focus on stability, efficiency, and compliance within the application landscape.
Business Acumen: Understanding of business drivers to align application functions with organizational needs.
Relationship Management: Ability to collaborate effectively with business users and manage vendor SLAs.

Responsibilities

Manage the full application lifecycle, including operations, maintenance, and support for assigned enterprise applications.
Provide operational oversight to ensure team objectives are met and services remain stable and efficient.
Execute operational plans derived from the broader IT strategy, focusing on tactical execution.
Drive a culture of accountability and continuous improvement within the application support team.
Identify, resource, and lead key application projects, ensuring they are delivered effectively.
Facilitate team problem-solving to address operational and team-related challenges.
Collaborate with business users and analysts to capture and prioritize application requirements and needs.
Ensure assigned applications comply with all enterprise security and regulatory policies.
Maintain a strong understanding of the functional and technical architecture of managed applications to provide expert guidance.
Manage risk by identifying potential application failures and implementing mitigation strategies.
Define and manage the operational budget for assigned applications, including tracking spending.
Manage operational vendor relationships and ensure Service Level Agreements (SLAs) are met for specific applications.
Work across teams on larger vendor management initiatives and software selections.
Manage, coach, and develop team members, including managing performance plans and talent development.
Provide guidance to support staff and project team members to build organizational capability.
Manage relevant stakeholder relationships, acting as a liaison between technical teams and business units.
Communicate the value and status of application initiatives to stakeholders effectively.