Enterprise Account Manager (US - Remote, East Coast)

Jaggaer

1d•Remote

About The Position

JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries. Our 1,300+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit www.jaggaer.com As an Account Manager at JAGGAER, you’ll be a vital member of our Sales team, focusing on a designated vertical. Your primary responsibilities will revolve around account upsells, revenue retention, customer contract renewals, and expanding our presence within existing accounts. You will play a crucial role in capturing total spend and driving customer success.

Requirements

5-10 years of professional experience in a B2B SaaS environment.
2+ years of experience with the Source-to-Pay (S2P) or Procure-to-Pay (P2P) industry.
Proven experience in account management, sales, or business development.
Knowledge of business automation and workflow process development; familiarity with sourcing and procurement processes is a significant plus.
Ability to cultivate internal relationships within organizations and external relationships with customers and partners.
Strong communication skills, with the ability to present JAGGAER solutions clearly to customers, both in writing and verbally.
Solid experience with CRM software (Salesforce preferred) and proficiency in MS Office.
Experience with data analysis to inform decision-making.
BA/BS in Business Administration, Sales, or a relevant field.

Responsibilities

Deliver tailored account management services to a pre-assigned vertical of existing customers.
Identify white space opportunities and business challenges.
Map organizational influence to enhance customer relationships.
Conduct quarterly customer reviews to assess performance and identify areas for improvement.
Challenge the status quo and propose innovative solutions.
Analyze total spend to uncover how JAGGAER can optimize both upstream and downstream management.
Lead negotiations and close customer contract renewals effectively.
Create and implement strategies to safeguard existing revenue while increasing account penetration and customer satisfaction.
Meet and exceed quota by successfully identifying and selling add-on and upsell opportunities.
Work closely with other customer-facing teams (e.g., Solution Engineers, Support, Value Consulting) to ensure customer needs are met and that JAGGAER’s messaging is consistent, fostering strong, long-lasting relationships.
Develop and maintain deep knowledge of the JAGGAER suite of products.
Participate in trade shows and conferences to represent JAGGAER and engage with potential clients.
Lead or participate in Requests for Proposals (RFPs) for your assigned accounts.
Utilize Salesforce and Outreach IO for daily documentation and proactive account engagement.