Enterprise Account Manager

Raptive•New York, NY

1d•$70,000 - $100,000

About The Position

Raptive for Enterprise, the team dedicated to serving the company’s largest and most sophisticated publishing partners, is seeking a strategic and industry-experienced Enterprise Account Manager with deep expertise in programmatic monetization and a passion for building strong, sustainable relationships with multiple stakeholders. The ideal candidate has a publisher-first mentality, hands-on experience in programmatic advertising, a clear understanding of the digital ecosystem and publisher challenges, and a consultative mindset that engages executive stakeholders. The Account Manager will be responsible for managing client relationships, communicating and assessing performance changes internally and externally, and continuously seeking new opportunities for growth and improvement. They will take a consultative approach to developing deep customer relationships and collaborate closely with a number of internal, cross-functional teams, reporting to the Director of Enterprise Account Management.

Requirements

Strong relationship management and prior client-facing experience.
3+ years in programmatic advertising/monetization (publisher, agency, RevOps, AM, or platform/SSP-side).
Solid understanding of digital media and monetization ecosystem (e.g., DSP/SSP dynamics, SEO, affiliate, consent, brand safety, web vitals).
Analytical + strategic problem-solving; comfortable presenting to executive stakeholders.
Confident with data and tools (pivot tables, visualization platforms) and strong attention to detail.
Excellent written/verbal communication and ability to manage multiple priorities.
BA/BS required

Nice To Haves

AdOps knowledge is a plus.

Responsibilities

Act as a strategic advisor to enterprise publishers, translating market shifts, advertiser buying behavior, and performance insights into actionable revenue strategies.
Proactively communicate meaningful, relevant information to the client via email, Slack, video conferencing tools, or in person when possible.
Stay up-to-date with the internal product releases and identify growth opportunities for all accounts within the book of business - from revenue-increasing opportunities to engagement and product adoption.
Prepare goal-driven Business Reviews and present them to decision-makers within the client’s organization.
Consult with publisher executives on yield strategy, direct vs. programmatic tradeoffs, and long-term revenue optimization planning.
Own day-to-day relationships, meeting SLAs while balancing proactive planning with reactive needs.
Monitor performance trends, escalate major shifts, and align internal teams on next steps.
Coordinate onboarding, reporting access, and dashboard walkthroughs with clear analysis and context.
Partner with the performance team to identify ad layout optimizations for the clients and coordinate optimization plans.
Ensure timely and accurate onboarding for new clients, coordinating with internal teams and communicating onboarding needs and expectations to the client.
Develop and build upon industry expertise, share knowledge and insights with internal and external stakeholders.
Feed publisher insights back into product/roadmap conversations.
Help define best practices and scalable processes for enterprise monetization.