Enterprise Account Manager

ZeroFox-posted 3 months ago

$180,000 - $220,000/Yr

Full-time • Mid Level

501-1,000 employees

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ZeroFox seeks an Enterprise Account Manager to create long-term, trusting relationships with our customers. The Enterprise Account Manager’s role is to oversee a portfolio of assigned customers, owning the entire revenue profile including renewal, upsell and cross-selling. Travel is required 25-30% of the time.

Responsible for renewals of the ZeroFox platform
Develop a solid and trusting relationship between clients and company
Coordinate the resolution of key client issues and complaints by leveraging the correct internal resources
Develop a complete understanding of account needs
Anticipate account changes and improvements
Manage communications between clients and internal teams
Strategically plan to improve client results
Maximize profit by up-selling or cross-selling
Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
Analyze client data to provide customer relationship management
Expand relationships and evangelize ZeroFox within account
Act as liaison between customer and internal business units to manage customer needs

Minimum 5 years in quota carrying sales/account management role (cyber security preferred)
Experience managing and/or selling to enterprise level clients
Ability to multitask, prioritize, and manage time efficiently
Goal-oriented, organized team player
Self-motivation and self-direction
Excellent interpersonal relationship skills
In-depth understanding of clients and their position in the industry
Eagerness to work with colleagues to expand company, clients, and territories
Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
Basic computer skills; experience with CRM software (SalesForce.com preferred) and the Microsoft Office Suite

Competitive compensation
Community-driven culture with employee events
Regular catered lunches for in-office work; snacks, drinks available daily
Generous time off
Comprehensive health benefits & 401(k) plan
Fun, modern workspace
Total annual compensation 180,000 - 220,000 (Base Salary + Commissions)
Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

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