Enterprise Account Manager

ZeroFox

148d • $180,000 - $220,000

About The Position

ZeroFox seeks an Enterprise Account Manager to create long-term, trusting relationships with our customers. The Enterprise Account Manager’s role is to oversee a portfolio of assigned customers, owning the entire revenue profile including renewal, upsell and cross-selling. Travel is required 25-30% of the time.

Requirements

• Minimum 5 years in quota carrying sales/account management role (cyber security preferred)
• Experience managing and/or selling to enterprise level clients
• Ability to multitask, prioritize, and manage time efficiently
• Goal-oriented, organized team player
• Self-motivation and self-direction
• Excellent interpersonal relationship skills
• In-depth understanding of clients and their position in the industry
• Eagerness to work with colleagues to expand company, clients, and territories
• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
• Basic computer skills; experience with CRM software (SalesForce.com preferred) and the Microsoft Office Suite

Responsibilities

• Responsible for renewals of the ZeroFox platform
• Develop a solid and trusting relationship between clients and company
• Coordinate the resolution of key client issues and complaints by leveraging the correct internal resources
• Develop a complete understanding of account needs
• Anticipate account changes and improvements
• Manage communications between clients and internal teams
• Strategically plan to improve client results
• Maximize profit by up-selling or cross-selling
• Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Analyze client data to provide customer relationship management
• Expand relationships and evangelize ZeroFox within account
• Act as liaison between customer and internal business units to manage customer needs

Benefits

• Competitive compensation
• Community-driven culture with employee events
• Regular catered lunches for in-office work; snacks, drinks available daily
• Generous time off
• Comprehensive health benefits & 401(k) plan
• Fun, modern workspace
• Total annual compensation 180,000 - 220,000 (Base Salary + Commissions)
• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees