Enterprise Account Manager - United States

JumpCloud • New York, NY

107d • $225,000 - $250,000

About The Position

JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified. We are seeking a high-performing Enterprise Account Manager to lead and grow a strategic multi-million dollar book of business composed of North America’s most critical Tier 1 and upper Tier 2 customers. This is a fully remote position within the US, with expected travel to top customers across the region. You will serve as the executive relationship owner and strategic advisor to a portfolio of high-value direct and partner-led accounts. You’ll drive deep customer engagement, ensure successful renewals, and identify and close upsell and cross-sell opportunities. This is a highly visible role for someone who thrives in a value-based selling environment and has proven success managing enterprise SaaS accounts.

Requirements

• 5+ years of experience in enterprise SaaS account management or customer growth roles.
• Proven track record managing a large book of business ($10M+ ARR) and consistently exceeding growth and retention targets.
• Experience managing both direct and partner-led enterprise accounts.
• Strong command of value-based and solution selling methodologies (e.g., Challenger, MEDDIC, SPIN).
• Executive presence and ability to influence C-level stakeholders and decision makers.
• Highly proficient in CRM and forecasting tools (e.g., Salesforce, Clari).
• Strong organizational skills and a strategic mindset for multi-threaded customer engagement.
• Bachelor's degree required; MBA or technical degree is a plus.

Responsibilities

• Own a high-value portfolio (>$10M ARR) of enterprise and upper-mid-market customers in North America.
• Build executive-level relationships with customer stakeholders to position JumpCloud as a strategic partner.
• Lead QBRs, renewal negotiations, and multi-year account planning.
• Identify whitespace and expansion opportunities and execute growth strategies across the portfolio.
• Drive consistent execution against key KPIs: Net ARR growth, renewal rates, expansion revenue, and product adoption.
• Accurately forecast pipeline and own commercial negotiations in collaboration with Renewal Specialists.
• Develop territory/account plans aligned to customer business goals and JumpCloud’s roadmap.
• Collaborate closely with Customer Success Managers (CSMs) to ensure strong adoption and solution value realization.
• Partner with Sales Engineering, Product, and Support teams to drive outcomes for complex or strategic customers.
• Work with the Marketing and Partner teams to build co-selling motions and targeted campaigns.
• Willingness to travel regularly across North America for onsite executive meetings, strategic workshops, and customer events (~25–40%).

Benefits

• Comprehensive benefits package including several medical plans.
• High deductible HSA plan with employer contribution.
• Two dental plans.
• Vision insurance.
• Flexible spending account (FSA).
• Employee assistance program (EAP).
• Short- and long-term disability.
• Life insurance.
• 401k savings plan with match.
• Flexible paid time off policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees