Enterprise Account Manager , AWS for Games

Amazon.com, Inc.•San Francisco, CA

47d

About The Position

A Games Account Manager (AM) is responsible for building a comprehensive territory coverage strategy to increase AWS adoption with NAMER Games customers (which could include game developers, publishers, and/or partners). They are responsible for managing customer relationships with a moderate degree of complexity. They will be responsible for helping customers meet their technical requirements and realize business outcomes through launched opportunities and specialist conversations. Key job responsibilities Success is measured by leading a results-driven account team that meets attainment metrics and qualifies new business to meet non-revenue sales goals. A Games AM should operate with significant autonomy, frequently responsible for initiating actions to resolve problems, interact with supervisors and functional peer groups, gather feedback, and leverage that information to help customers. They leverage appropriate channels to access existing intellectual capital and knowledge needed to develop customer opportunities. The expectation includes the ability to work with external customer executives, engage internally with senior leadership up to the VP-level with moderate support from their manager. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.

Requirements

5+ years of full sales cycle, technology sales or equivalent business development, sales engineering/consulting or equivalent experience
Bachelor's degree or equivalent

Nice To Haves

Experience and track record of exceeding sales goals
Experience in ownership of projects and communicating timelines and executing independently
Experience developing solutions and executing plans on complex projects
Experience working with, presenting to and influencing senior executives up to VP level
Experience translating customer needs into business requirements
Experience working with cross-functional teams

Responsibilities

Design and implement comprehensive territory coverage strategies to accelerate AWS adoption across the NAMER Games portfolio
Own and nurture strategic customer relationships of moderate complexity
Drive technical solution development and business outcome realization through coordinated engagement with AWS specialists
Lead and motivate account teams to achieve revenue targets and non-revenue sales objectives
Develop and maintain executive-level relationships with key customers
Engage with internal AWS leadership up to VP-level with minimal management oversight
Identify and resolve complex business challenges independently
Leverage AWS resources and intellectual capital to maximize customer success