Enterprise Account Manager (Aviation)

Space Exploration Technologies-posted 2 months ago
$110,000 - $150,000/Yr
Full-time • Mid Level
Woodinville, WA
5,001-10,000 employees
Transportation Equipment Manufacturing
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SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. The Enterprise Account Manager (Aviation) will manage large, complex aviation agreements and serve as the point of contact for Starlink's growing aviation customers from contract signature through successful activation, ensuring all contract terms are fulfilled. This is an individual contributor role that requires a self-starter who is passionate about making customers happy and growing revenue.

  • Be the primary point of contact for assigned customers or verticals, to resolve issues, negotiate requirements, coordinate technical and contractual changes, and maintain positive relationships.
  • Identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule.
  • Utilize technical expertise and industry knowledge to guide customers in achieving high levels of performance in the operation and maintenance of the Starlink system.
  • Serve as a customer advocate; maintain a positive attitude in a crisis environment, and work independently with minimal direction.
  • Help implement airline and aircraft entry into service and growth plans, providing training and guidance on operations, sales, installations, maintenance, reporting, and reliability.
  • Identify, design, and lead implementation of system enhancements and automations to improve internal and external systems and process interfaces.
  • Represent Starlink throughout the assigned region by traveling to partners' offices, regional conferences, and events as required.
  • Support and develop proposals to align new efforts with long-term strategic vision and engineering objectives.
  • Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 6+ years of professional business development, operations, engineering, or account management experience.
  • 6+ years of professional experience in business development, aviation operations, engineering, or account management.
  • 6+ years working with customers to support a technical product or service.
  • Ability to interact with all levels within airline management on technical and account management issues.
  • Significant knowledge or experience in commercial and/or business aviation, satellite communications, and program or account management.
  • Experience working with the FAA, EASA, or other aerospace regulatory bodies.
  • Experience managing multiple complex projects and delivering under tight deadlines and resource constraints.
  • Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills.
  • Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features.
  • Track record of demonstrating sound business judgment, evaluating alternatives, and making recommendations that were adopted and ultimately successful.
  • Excellent written and verbal communication skills, including the ability to craft and present professional presentations at all levels.
  • Ability to manage execution of significant or complex contracts, including initial intake, renegotiation of terms, and schedules.
  • Base salary range: $110,000.00 - $150,000.00 per year.
  • Eligibility for long-term incentives, in the form of company stock, stock options, or long-term cash awards.
  • Potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.
  • Comprehensive medical, vision, and dental coverage.
  • Access to a 401(k) retirement plan.
  • Short and long-term disability insurance.
  • Life insurance.
  • Paid parental leave.
  • Accrual of 3 weeks of paid vacation and eligibility for 10 or more paid holidays per year.
  • Paid sick time in compliance with state and federal law.
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