Enterprise Account Executive-Contact Center & AI

RingCentral

1d•Remote

About The Position

If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications. This role is focused on driving strategic, high-value engagements across enterprise accounts by combining deep contact center expertise with emerging AI capabilities (including automation, conversational AI, and analytics). You will own complex sales cycles, build executive relationships, and help organizations modernize their customer experience through intelligent cloud solutions. RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey — before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers. RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

Requirements

8–10 years of B2B enterprise sales experience, preferably in SaaS or cloud technologies
Proven success selling Contact Center / CCaaS solutions and/or AI-driven platforms
Strong track record of net-new logo acquisition and expanding large enterprise accounts
Experience managing complex, multi-stakeholder sales cycles with long deal timelines
Demonstrated ability in value-based selling, ROI articulation, and business case development
Familiarity with AI use cases in CX (e.g., conversational AI, workforce optimization, analytics)
Expertise in solutions such as UCaaS, CCaaS, cloud applications, VoIP, or digital transformation platforms
Strong executive presence, communication, and presentation skills
Highly self-motivated with an entrepreneurial mindset and ability to thrive in a fast-paced environment

Responsibilities

Drive net-new logo acquisition and expand existing enterprise accounts within your territory
Lead end-to-end sales cycles for Contact Center and AI-driven CX solutions
Position the value of AI-powered customer engagement, including automation, agent assist, and analytics
Develop and execute territory, account, and opportunity strategy plans
Partner cross-functionally with sales engineering, product, and partners to deliver tailored solutions
Engage and influence C-level and senior decision-makers with a value-based selling approach
Own pipeline development, forecasting accuracy, and overall GTM execution for your territory
Collaborate with channel and VAR partners to identify and close new business opportunities
Act as a trusted advisor and customer advocate, ensuring long-term success and expansion
Consistently meet or exceed quarterly and annual revenue targets

Benefits

Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave and new parent gift boxes
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee perks and discounts program
health and wellness
401k
ESPP
vacation
parental leave