Enterprise Account Coordinator

CharterUP

6d•Remote

About The Position

We’re searching for an Enterprise Account Coordinator to join our Enterprise Operations team. In this role, you’ll be the driving force behind ensuring new enterprise contracts—recurring shuttles, large-scale events, and more—kick off smoothly and stay on track. You’ll manage client relationships, handle urgent requests, and oversee everything from on-site visits to vehicle tracking integrations. Beyond client success, you’ll also build and maintain a network of strategic operators across North America, helping us deliver exceptional service at scale. This is a fast-paced, high-visibility position. If you’re someone who thrives under pressure, loves staying organized, and is ready to travel and jump into action when needed, we’d love to meet you!

Requirements

Open to travel as needed to support account success, up to 25%
Availability after-hours and on weekends to address urgent issues as necessary
1-2 years experience handling urgent requests, issues, and/or changes to service
At least 1-2 years experience in a high-stress customer- or vendor-facing environment
Proficiency with Google Suite (Docs, Sheets, Gmail, etc).
Reliability, consistency, and demonstrated relentless work ethic
Willing to be available for emergency situations outside of typical working schedule
Ability to thrive in a fast-paced environment and maintain composure in high-pressure situations
Superb organizational skills

Responsibilities

Set up all new Enterprise contracts for success (e.g., recurring shuttles and large/complex events), including:
Ensuring all reservations and referrals are accurately entered into CR
Integrating vehicle tracking on long-term shuttle services
Conducting on-site visits to meet with the client and the bus operator to ensure a flawless start to services
Manage client accounts proactively and on an ongoing basis to provide the highest level of client support for our most valuable clients including:
Changes to scopes in service
Insurance documentation
Contract execution
Billing and payments (send invoices and collect money)
Technology and technical support (resync ELD trackers, work with Product to add new stops)
Operator management (talking to owners & drivers)
Develop relationships with strategic suppliers across North America who service Enterprise contracts; source operators for additional service on your account portfolio

Benefits

Remote-First Flexibility: Work from anywhere we hire, with built-in flexibility. U.S.-based employees may reside in any of our 19 approved states.
Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. In the U.S., we cover 100% of premiums for employees. International benefits align with local standards.
Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays. International policies vary by country.
Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available.
Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team that wins together.
Referral Rewards: Earn bonuses for bringing top talent to the team.
Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan. International: region-specific savings programs where applicable.
Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running.

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